Assistant Manager, Last Mile

A.P. Moller - Maersk•Curtis Bay, MD

3d•$60,000 - $70,000

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Last Mile Assistant Manager is tasked with overseeing all aspects of the company's delivery and shipping operations, evaluating budgets, resolving conflicts, and ensuring adherence to health, safety, and labor standards. As well as organizing and monitoring the distribution of goods.

Requirements

Ability to analyze technical and scientific journals as they pertain to the business and market
Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions.
Strong written and verbal communications skills.
Ability to efficiently analyze, organize, and report data using Excel.
Demonstrated ability to communicate professionally with internal teams and external partners.

Responsibilities

Manage, train, and mentor dispatchers to ensure daily performance goals are met.
Schedule and coordinate daily deliveries and pickups.
Use fleet tracking and Transportation Management Systems (TMS) to optimize routing.
Handle escalated issues like route delays, vehicle breakdowns, or missed appointments to minimize downtime.
Ensure all dispatching, packing, and transportation activities adhere to company policies, state laws, and DOT (Department of Transportation) safety regulations.
Analyze operational data and prepare reports for senior management to identify areas for cost savings and efficiency improvements.
Address customer inquiries, explain delivery times, and provide proactive updates on order statuses.