Sr. Supplier Services Analyst

Advance Auto Parts•Raleigh, NC

22h•Hybrid

About The Position

The Sr. Supplier Services Analyst supports enterprise supplier onboarding, PIM (Product Information Management) access governance, vendor training, performance monitoring, and communications. The role ensures supplier readiness, data accuracy, and efficient vendor enablement by managing day-to-day portal access workflows, maintaining training and communication materials, partnering across the enterprise, and resolving vendor inquiries. It also advances Supplier Services’ strategic pillars—Vendor Training, Vendor Performance KPIs, and Communication—through structured training programs, audit processes, and scorecard-driven improvements. The position serves as the PIM Portal Gatekeeper, managing supplier onboarding and system access, including PIM, SFTP, Supplier Portal, Vendor Reliability, and EDI access. It develops and maintains vendor-facing training materials, coordinates recurring and quarterly training, and supports credential onboarding automation. The analyst collaborates with merchandising, product information, e-commerce, engineering, vendor reliability, and Canadian merchant teams on onboarding, communications, issue resolution, and data governance. The role also monitors vendor performance, conducts audits, communicates trends and submission issues, and supports continuous improvement in supplier onboarding and product data workflows. This is a hybrid position based at the company’s corporate headquarters in Raleigh, North Carolina, with four days in the office and one remote day.

Requirements

Experience with system access governance, vendor-facing processes, or product information workflows.
Familiarity with PIM/MDM platforms, SFTP processes, EDI account setup, and vendor data handling.
Strong understanding of item/SKU and vendor data workflows.
Excellent communication skills and ability to train and guide suppliers and internal teams.
Problem-solving and root-cause analysis skills, with ability to manage multiple high-priority requests.
Ability to partner cross-functionally and translate vendor performance insights into action.
3–5+ years of experience in supplier operations, product data management, merchandising operations, or related fields.
Bachelor’s degree in business, Information Systems, Operations, Data Management, or a related field, or an equivalent combination of experience and education.

Nice To Haves

A bachelor’s degree in business, Information Systems, Operations, Data Management, or a related field is preferred.

Responsibilities

Serve as the PIM Portal Gatekeeper, onboard new suppliers, and ensure proper system access.
Manage SOPs for PIM, SFTP, and system access; triage access and connection requests.
Maintain accurate vendor contact repositories and audit vendor information in alignment with communication KPIs.
Meet 24–48-hour turnaround expectations for access and support workflows.
Support access areas including Supplier Portal, Vendor Reliability, EDI, and SFTP.
Develop, update, and maintain vendor-facing PIM guides, SOPs, quick reference guides, presentations, and videos.
Maintain a centralized location for vendor training materials and Product Team resources.
Coordinate with PIM Operations to update training materials when systems change, including content on ACES fitment and interchange data.
Manage quarterly supplier training cycles, including planning, scheduling, delivery, attendance tracking, and follow-up.
Lead recurring centralized vendor training and weekly new-user training sessions, minimizing one-off training except when exceptional circumstances require it.
Support credential onboarding automation and participate in new vendor setup workflows to ensure timely PIM training.
Partner with Merchandising Operations, PIM/Content, ECOM, Data Engineering, Vendor Reliability, and Canadian merchants on onboarding, communications, and issue resolution.
Contribute to governance activities, including adoption of item, SKU, and vendor data standards and workflows.
Participate in enterprise working groups, platform enhancements, OCM-driven training improvements, and process alignment efforts.
Identify supplier-related data quality or process issues and partner across teams to address root causes.
Support documentation version control and standards maintenance, and provide input on improvements to supplier onboarding, content management, and item/SKU creation workflows.
Monitor top- and bottom-performing vendors and drive improvement initiatives.
Track vendor training attendance and correlate non-attendance with data quality issues.
Conduct vendor audits, including trust-ranking verification and contact repository maintenance.
Provide proactive communications to internal partners about training schedules, vendor performance trends, and submission issues.