Sr Supplemental Claims Recovery & Analysis Specialist

Carrington Mortgage • Westfield, MA

4d • Remote

About The Position

The Sr Claims Recovery & Analysis Specialist is responsible for ensuring prepared FHA supplemental claims are completed accurately and according to insurer/investor guidelines. Validates all required supporting documentation is included in the claim file ahead of claim filing. Evaluate the merits of included advances in claim file and make recommendations to management for approval or denial. Perform all duties in accordance with the company’s policies and procedures and all US state and federal laws and regulations wherein the company operates.

Requirements

• Strong working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines.
• Strong knowledge of FHA default claim processes, including understanding of agency guidelines
• Solid computer skills with MS Word, Excel.
• Excellent attention to detail, time management and organizational skills.
• Strong writing skills, including proper punctuation and grammar, organization, and formatting.
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its Clients.
• Ability to substantiate facts and properly document them.
• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties.
• Ability to make decisions that have moderate impact to immediate work unit.
• Ability to identify urgent matters requiring immediate action and properly escalating them.
• Ability to handle multiple tasks under pressure and changing priorities.
• High School diploma required
• Three (3) or more years’ previous FHA claims experience
• Two (2) or more years of quality assurance experience

Nice To Haves

• Associate/Bachelor Degree in accounting or other related field preferred.

Responsibilities

• Review prepared supplemental claims for FHA loans prior to filing.
• Review timely and accurately according to insurer guidelines and requirements.
• Confirm that analysis of initial claim, initial claim payment and new advances included in supplemental claim filing is accurate.
• Verify all applicable and required documentation is included in the claim file and uploaded to the agency system.
• Maintain updates in LoanServ, updating CITs upon the date the action occurs.
• Provide corrections to claim filer which are identified during the Quality Review Process and follow-up within 24 hours of issuance.
• Responsible for learning new skills and expand job knowledge to better perform assigned duties
• Maintain monthly performance in alignment with quality expectations.
• Complete ad hoc projects related to FHA loans, primarily FHA Supplemental claims, as necessary.
• Responsible for staying abreast of relevant changes to GSE guidelines, industry standards and client expectations.
• Ensure timely completion of projects and tasks when assigned.
• If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
• Look for opportunities to improve the department’s processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities.
• Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED