Sr. Supervisor, Worn Wear

Patagonia•Reno Service Center, NV

1d•Onsite

About The Position

Worn Wear is Patagonia’s hub for keeping gear in use, and Worn Wear does this through repair, reuse, resale, and recycling of preowned Patagonia products.  The Worn Wear Operations Sr. Supervisor will primarily oversee the daily activities and workflow for resale and recycling parts of the Worn Wear program. In this position, you must be passionate about our mission to save our home planet; exemplifying our culture, core values, and mission every day. As a member of this team, you will be encouraged to volunteer with local non-profits and to get outdoors to participate in our core sports.

Requirements

Deeply passionate and committed to saving our home planet.
Thrives in an environment with a high level of autonomy, working with little or no supervision .
Good organizational and prioritization skills, detail oriented.
Skilled at dealing with ambiguity.
Demonstrates flexibility in a changing work environment.
Enjoys working with others in a team-oriented approach.
Excellent communication skills; written, verbal, and non-verbal (body language).
Willing to pitch in and help others out during slower work periods.
Flexible to challenging working conditions, weekends and an understanding that extended hours will happen on occasion.
Exercises sound judgment and follows all safety guidelines.
Ability to complete and maintain forklift certification .
Passionate about Patagonia and the Worn Wear mission, our culture, and understanding our customers.
Familiar with or exposure to Patagonia’s Worn Wear mission
2+ years of leadership experience
Warehouse experience
Experience working within a team-oriented environment
Experience partnering and collaborating with all levels of a department
Advanced experience with Microsoft Outlook, Excel, Word, and PowerPoint.
Strong attention to detail experience
Experience influencing and creating an inclusive, team-oriented environment
Experience dealing with ambiguity and changing priorities
Experience starting, developing and managing projects
Experience with data analytics tools and reporting metrics
Excellent communications skills, both written and oral, and the ability to effectively interact with company customers and employees.

Nice To Haves

Experience with leading change management preferred
Change management experience preferred

Responsibilities

Lead a team of Worn Wear associates by participating in recruiting, training, monitoring, and evaluation processes
Partner with the Worn Wear Operations Manager to support Worn Wear Operation processes, mission and company policies.
Oversee operations processes and create new strategies and methods to improve productivity and efficiency.
Checking each garment for quality and functionality
Crediting customers for Digital Trade Ins and Worn Wear Returns
Worn Wear Value Added Services including; launder, photography, retail fulfilment and minor repairs
Picking, packing & shipping Worn Wear orders in adherence with SLA’s
Report Worn Wear metrics to the Worn Wear Operations Manager.
Provide day-to-day operational leadership to support the mission and core values of Worn Wear and Patagonia.
Guide, inspire, direct, and discipline employees consistent with company guidelines.
Maintain employee attitude and morale by recognizing outstanding performance.
Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary.
When working in other departments, you are expected to maintain at least the minimum productivity standards as applicable.