Sr, Supervisor, Engineering Services

L3Harris Technologies•Loveland, CO

23h•$67,000 - $124,000•Onsite

About The Position

Wescam USA is looking for a Senior Supervisor to provide first-line leadership of the Service Center operations team. This department will be responsible for executing MX-Series intermediate and advanced depot-level repair support. This position is a Service Center leadership role, and will be accountable for overall project management, technical support, and customer satisfaction. The Supervisor will provide direct leadership to the 5-6 technicians onsite. The team will perform complex technical repairs of MX-Series equipment and peripherals on location in Loveland, CO. The Service Center department will meet our customer's highest expectations for service and support of their L3Harris Technologies advanced equipment. This position requires a self-motivated, creative, forward-thinking, and energetic individual. Excellent communication, relationship building, and problem-solving skills are a must. The ability to interface well with demanding customers as well as technicians is critical. The best MX-Series Supervisors are strong team players and customer focused. The Supervisor must work well independently and be relied upon to make difficult decisions that will affect the performance and availability of mission critical systems.

Requirements

Bachelor’s Degree with a minimum of 4 years prior relevant experience. In lieu of a degree, minimum of 8 years of prior related experience. Equivalent military experience and leadership skills would be considered.
4 years experience as Supervisor or Lead Field Technician (FSR) for an aerospace or defense contractor specializing in high performance electro-mechanical products that are similar in complexity.
4 years experience with electronic and mechanical test equipment is required.
4 years experience troubleshooting and repairing problems related to product aircraft integration, electronics and mechanical systems, down to the line replaceable unit level and work with Quality & Manufacturing Engineering to take corrective actions.
Must be a U.S. Citizen.

Nice To Haves

2 years “hands on” experience with Wescam MX-Series products: maintenance or operator skills is preferred.
4 years experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
4 years experience communicating clearly (written and verbal) with technical and non-technical customers (internal/external).
Solid technical background and strong project management skills.
Experience leading teams and working with other adjacent teams, business units, and customers.
Direct experience with systems integration, software, optical, and electro-mechanical systems is preferred.
Previous work experience with aircraft, tower, or aerostat-based MX sensor systems is highly desired.
Understanding of Aerospace / Military maintenance planning concepts is preferred.
Knowledge of ITAR and Federal Acquisition Regulations (FAR) is preferred.
Familiarity with government contracting is preferred.
Previous experience communicating with contacts, within and outside the department, on matters that involve obtaining or providing information requiring explanation or interpretation to reach an understanding/agreement.
Previous success working under limited supervision or autonomously.
Previous experience successfully prioritizing and managing multiple projects at one time.
Active DoD Secret clearance or higher is preferred.

Responsibilities

Provide leadership for this service center department.
Team will be responsible for repairing, testing and maintaining Wescam MX-Series sensor systems in accordance with pre-established processes, while adhering to customer deadlines.
Knowledge and application of troubleshooting electronics and mechanical systems, customer service skills and being a part of a motivated and diverse team.
Be part of a motivated leadership team that supports various U.S. Homeland Security, Law Enforcement, and DOD Military customers by repairing mission critical Wescam sensor systems.
Plan and establish operational objectives for a team with moderate impact on the achievement of department results.
Supervises lower-level professionals, technicians, or supervisors and/or higher level support.
Leads, directs and reviews the work of direct report(s) to maintain workflow and productivity and ensure weekly objectives are achieved.
Communicate with parties inside and outside of own department to explain and interpret policies, practices, and procedures.
Explains and interprets policies, practices and procedures of the job area to others within the organization.
Work consists of making moderate improvements to processes, systems, solutions or products to enhance performance of the job area.
Responsible for the Wescam USA Service Center in Loveland, CO which is a department including multiple MX repair technicians.
Team consists of 5-6 employees in the group.
Leads, directs, and reviews the work of direct report(s) who exercise latitude and independence in their assignments.
Establishes daily operational plans with measurable contribution towards the achievement of results of the job function.
Focus is on short-term operational plans and maintenance support.
Provides input on hiring, firing, promotion, performance and/or compensation decisions for own organization.
Reports to Associate Manager or higher.
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.