SR Supervisor Liaison

Universal Logistics•Greer, SC

84d•Onsite

About The Position

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance. This position is based in Greer, South Carolina, supporting BMW's transportation network. Our team plays a critical role in coordinating daily inbound and outbound freight movements, managing driver activity, supporting material flow, and ensuring seamless communication between BMW, drivers, and operational teams.

Requirements

0-3+ years of experience in transportation, dispatch, logistics, warehousing, manufacturing, or distribution.
Strong verbal and written communication skills.
Excellent problem-solving and decision-making abilities.
Strong attention to detail and organizational skills.
Ability to multitask and perform in a fast-paced operational environment.
Leadership mindset with the ability to coach, support, and influence others.

Nice To Haves

Prior dispatch, transportation coordination, or fleet management experience is preferred.
Bachelor's degree preferred but not required.
Proficiency with Microsoft Excel and transportation management systems (TMS) is preferred.
Experience working with KPIs, operational metrics, and performance reporting is a plus.

Responsibilities

Coordinate daily routes, assign drivers, and monitor freight movement to ensure on-time service and customer satisfaction.
Serve as the primary point of contact for drivers, BMW representatives, and internal operational teams.
Track inbound and outbound shipments, provide real-time updates, and proactively communicate service disruptions.
Manage driver schedules and equipment utilization to maximize efficiency and productivity.
Monitor operational performance metrics and ensure customer KPIs are consistently achieved.
Investigate and resolve transportation issues, including delays, breakdowns, and service exceptions.
Maintain accurate records, manifests, logs, and transportation documentation.
Ensure compliance with company policies, DOT regulations, and safety standards.
Coach and support drivers while addressing performance, attendance, and operational concerns when necessary.
Collaborate with warehouse and transportation teams to maintain smooth material flow and service execution.
Identify opportunities for process improvement and implement solutions that enhance efficiency, quality, and cost performance.
Support daily operational planning and contribute to the overall success of BMW's transportation network.