Sr Strategic Customer Engagement - AI

Workday•Usa, NY

3d•Hybrid

About The Position

The oCHRO Strategic Customer Engagement (SCE) team, housed within the oCHRO P&T organization, is dedicated to helping customers fully realize the benefits of the oCHRO platform. This is achieved through proactive involvement, focused expansion, and transparent communication. Our key objectives include: Driving Renewals: Ensuring customer satisfaction and demonstrating clear Return on Investment (ROI). Expanding Product References: Showcasing successful platform implementations. Promoting Initiatives: Using workshops and outreach to introduce new features and projects. By consistently communicating oCHRO's vision and strategy, we ensure customers are informed advocates for the platform's ongoing development.

Requirements

Basic knowledge of core Workday HCM
Basic knowledge of Workday recruiting
Basic knowledge of Workday's AI and Sana Strategy
Knowledge across the HR Suite of products
Ability to travel to NYC monthly
Knowledge of Workday Core HCM and Compensation

Responsibilities

Proactively engage with customers to understand their needs and advocate on behalf of both customers and the product.
Support the renewal processes for strategic accounts by resolving product-related concerns.
Identify and cultivate customers who are willing to serve as references for oCHRO products.
Clearly communicate the oCHRO strategy to both internal and external stakeholders.
Participate in initiatives that support customers and the P&T organization, helping to inform the roadmap direction and overall mission.