Sr. Strategic Commercial Banking Consultant

Alkami Technology•Bentonville, AR

29d•$125,600 - $157,000•Remote

About The Position

The Sr Strategic Commercial Banking Consultant serves as a highly specialized subject matter expert responsible for guiding the successful implementation and optimization of Alkami’s commercial banking capabilities across complex and strategic financial institution engagements. This role applies broad expertise in commercial banking operations, business process consulting, implementation strategy, and client advisory services to ensure Alkami’s platform aligns with customer operational models, regulatory considerations, and business banking objectives. The position partners closely with executive client stakeholders, Product, Implementation, Technical Consulting, and Customer Success teams to influence solution design, identify operational gaps, and drive scalable implementation outcomes that improve customer readiness and long-term platform adoption. The Sr Strategic Commercial Banking Consultant is recognized as a trusted advisor and thought leader who shapes commercial banking implementation practices, influences product direction, and contributes to organizational strategy through expertise in business banking operations, client delivery, and operational transformation initiatives.

Requirements

10–15 years of experience leading commercial banking consulting engagements, enterprise banking implementations, treasury management operations, or client-facing business banking transformation initiatives within fintech, digital banking, financial services, or related environments, including experience advising executive stakeholders and driving complex operational implementations.
Bachelor’s degree in Business, Finance, Information Systems, Banking, or a related field.
Deep expertise in commercial banking operations, treasury management services, and business banking implementation practices
Advanced knowledge of commercial banking products, workflows, and operational processes including ACH, wires, reporting, limit management, and related banking services
Strong ability to analyze complex customer operational models and translate business requirements into scalable implementation solutions
Experience leading strategic customer engagements involving executive stakeholders, operational transformation, and enterprise implementation initiatives
Ability to influence implementation strategy, product direction, and operational best practices across cross-functional teams
Exceptional communication and stakeholder management skills across technical, operational, and executive audiences
Experience facilitating complex user acceptance testing, operational readiness activities, and customer advisory sessions
Recognized subject matter expertise in commercial banking consulting, implementation delivery, and customer operations optimization

Nice To Haves

Experience supporting fintech, SaaS, or digital banking commercial banking platforms
Knowledge of banking integrations, BAI2 processing, or treasury management operational workflows
Experience influencing product roadmap discussions or operational enhancement initiatives
Familiarity with enterprise implementation methodologies, customer onboarding operations, or change management practices
Experience mentoring consultants, implementation professionals, or customer-facing operational teams
Experience supporting strategic customer escalations, enterprise banking transformations, or executive advisory engagements

Responsibilities

Lead strategic commercial banking implementation engagements by advising financial institution stakeholders on solution design, operational alignment, and best practices for Alkami’s business banking capabilities
Serve as the senior subject matter expert for Alkami commercial banking functionality including Business ACH, Business Wires, Business Admin, Business Reports, BAI2, Limit Management, Import Mapper, Householding, and Auto Billing
Partner with executive customer stakeholders by analyzing complex commercial banking operational models, identifying business requirements, and recommending scalable implementation approaches aligned with customer goals and regulatory considerations
Drive strategic solution design activities by mapping client commercial banking operations to Alkami platform capabilities, identifying process gaps, and recommending workflow, product, or operational improvements that support long-term customer success
Influence implementation strategy and customer onboarding outcomes by advising cross-functional implementation teams on business banking operational impacts, configuration decisions, and customer readiness requirements
Lead hosted commercial user acceptance testing activities by facilitating testing sessions, validating business workflows, refining platform configurations, and reducing operational issues prior to production deployment
Serve as the primary liaison between customer stakeholders and internal implementation, technical consulting, engineering, and product teams by translating business banking requirements into actionable technical and operational recommendations
Provide thought leadership on commercial banking operations and platform utilization by advising customers and internal stakeholders on best practices, evolving industry trends, and operational optimization opportunities
Analyze complex implementation challenges and operational risks by evaluating customer processes, integration dependencies, business workflows, and organizational impacts to develop strategic mitigation recommendations
Drive cross-functional coordination efforts by aligning implementation priorities, operational readiness activities, and customer expectations across internal teams and external stakeholders
Influence Alkami product strategy and roadmap discussions by communicating customer feedback, operational pain points, feature enhancement opportunities, and evolving commercial banking requirements to Product and Engineering leadership
Develop scalable implementation guidance, operational frameworks, and best practices documentation that improve consistency, customer adoption, and implementation efficiency across commercial banking engagements
Mentor and guide implementation consultants and customer-facing teams by sharing expertise related to business banking operations, client advisory approaches, and commercial implementation methodologies
Support strategic customer relationships by serving as a trusted advisor during escalations, operational reviews, and implementation planning discussions involving executive stakeholders
Contribute to organizational growth and operational excellence initiatives by influencing commercial banking consulting methodologies, implementation standards, and customer engagement strategies that improve client outcomes and delivery scalability