Sr. Strategic Accounts Manager (Client Services)

Linqia • Chicago, IL

6d

About The Position

Linqia is a leading independent influencer marketing agency that utilizes its proprietary AI-powered technology platform, Resonate, to partner with major brands like Albertsons, Danone, and Bayer. The agency focuses on creating impactful creator-led strategies that achieve full-funnel results. Linqia fosters a culture of intelligence, talent recognition, career development, innovation, accountability, and a customer-first approach. The team is characterized by its intelligence, hard work, integrity, and a "play to win" attitude.

The Sr. Strategic Accounts Manager is a key client-facing role responsible for providing leadership, strategic direction, business acumen, and vision for Linqia's enterprise brand clients. This role involves leveraging experience and knowledge to drive innovative strategies while balancing the needs of the client, company, and team. The position oversees the development of overarching media/influencer objectives and strategies, including ideation, and ensures the effective application of tools and processes in planning and buying to optimize deliverables and provide strong rationale for recommendations. The Sr. Strategic Accounts Manager will manage select client accounts, acting as the liaison between Media Agencies, Creative Agencies, and the Brand, with the primary objective of ensuring excellent customer experiences and fostering repeat business. This role also involves leading and overseeing internal teams working on client programs, acting as a steward for both Linqia and the client by establishing transparency and clear communication from pre-IO to launch. The Sr. Strategic Accounts Manager reports to Linqia’s Director of Strategic Accounts.

Requirements

• 7+ years of client management and media (or influencer) experience within agencies
• Driven by delighting customers, customer satisfaction drives your work
• Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms
• Entrepreneurial, self-motivator who isn’t afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals
• Proven track record of client and team success
• Experience and comfort with high-level client communications
• Bachelor’s degree

Nice To Haves

• MBA is preferred

Responsibilities

• Manage the oversight of a client’s campaign with superior customer service while maximizing business opportunities, growth, and efficiency
• Responsible for meeting business KPI’s and development within signed IO’s
• Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships.
• Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment
• Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge
• Work with internal partners to gauge campaign performance and KPI’s to determine the extent to which the original objectives and strategies were met
• Proactively keep abreast of industry trends and share knowledge with the team
• Work closely with internal partners to optimize any revenue opportunities with particular clients

What This Job Offers

• Job Type: Full-time
• Career Level: Senior