Sr. Staff Technical Program Manager
About The Position
Zscaler is seeking a Sr. Staff Technical Program Manager to join their team. This role is a Hybrid (San Jose, 3 days a week) or Remote position within the REIS (Reliability Engineering and Infrastructure Services) department, reporting to the Cloud Operations Manager. The Technical Program Management team is looking for an experienced and highly technical individual to lead complex internal infrastructure and services initiatives, large-scale Data Center (DC) migrations, and the establishment of new cloud environments. This position functions as an internally-facing, hands-on Technical Project Manager, distinct from Product Management, responsible for orchestrating cross-functional technical projects across various teams for their cloud infrastructure. The ideal candidate will possess a strong technical background in server, network, data center operations, new cloud development, and DC migration execution, combined with proven project management expertise.
Requirements
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
- 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
- Proven hands-on technical project management background working directly with internal infrastructure, servers, networking, and cloud services engineering teams
- Demonstrated experience driving internal-facing cross-functional projects, new cloud deployment initiatives, data center migrations, and infrastructure programs across system engineering, support, product management, and cloud operations
- US Citizenship required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
Nice To Haves
- Project Management Professional (PMP) or Scrum Master (CSM/PSM) certification
- Hands-on experience leading multi-phase Data Center (DC) migrations, building new cloud infrastructure/footprints, hardware refresh, or cloud migration programs
- Working knowledge and/or understanding of ISO 27001, FedRAMP High, DoD IL5, or related federal compliance standards
Responsibilities
- Drive end-to-end project management and execution of complex, internal infrastructure, new cloud builds, Data Center (DC) migrations, and cloud services programs/projects—defining project charters, detailed project plans, milestones, deliverables, and tracking execution through to closure
- Partner closely with internal technical teams—including system engineers, infrastructure architects, cloud operations, security, and engineering leads—to ensure seamless project execution and internal stakeholder alignment
- Establish robust project/program management frameworks, project management playbooks, continuous process improvement initiatives, and operational documentation to elevate execution rigor across REIS projects
- Drive proactive risk management, technical dependency tracking, and executive governance across REIS programs—identifying critical blockers early, establishing mitigation plans, and communicating strategic progress to leadership
- Maintain high data integrity across internal operational platforms and PM tools (Jira, Confluence, dashboards, and spreadsheets) to drive transparent, data-informed program decisions
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
