Sr. Staff Software Development Engineer
About The Position
We are looking for a Senior Staff Software Development Engineer to join our team. This is a San Jose, CA role, reporting to the Director, Software Development Engineering in the Zero Trust Exchange department. We are hiring a Senior Staff Software Development Engineer to drive the evolution of our Client Connector Agent (CCA), a critical Windows client that provides secure connectivity, tunneling, and session management across enterprise and VDI environments. In this role, you will own core service-layer components including RPC, user session handling, and data pipelines to ensure CCA remains performant, scalable, resilient, and maintainable.
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 8+ years of production software engineering experience with strong C++ (C++14/17) expertise
- Solid grasp of Windows internals including services, user sessions, security tokens, IPC, and process/thread lifetime
- Experience debugging multithreaded C++ including races, deadlocks, iterator invalidation, and use-after-free
- Proficiency with diagnostic tools like WinDbg, ETW, Process Monitor, and crash dump analysis
- Track record of shipping and maintaining an enterprise desktop or endpoint product
Nice To Haves
- Deep background in networking, VPN, ZTNA, or secure tunneling architectures
- Experience with RPC (MS-RPC or custom), named pipes, or COM
- Familiarity with VDI platforms (Citrix, VMware Horizon, AVD), installer/updater flows, or kernel-mode components
Responsibilities
- Design and implement features across the CCA service, user-mode UI, and supporting subsystems including the RPC server, session handler, data handler, and tunnel telemetry
- Diagnose and fix complex production issues such as service crashes, race conditions, lifetime bugs, and cross-process synchronization problems
- Improve reliability of long-running Windows service code including cleanup/shutdown paths and inter-process communication
- Work on VDI-specific flows including ZCC VDI SMB tunnel traffic accounting and session lifecycle management
- Review peers' code, raise the quality bar, and mentor other engineers on Windows systems programming
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
