Sr Staff Outbound Product Manager

ServiceNow•San Diego, CA

12h•$171,900 - $300,800•Hybrid

About The Position

ServiceNow is looking for a Senior Staff Outbound Product Manager to guide new product introduction, go to market, and customer adoption initiatives for our latest AI offerings aligned to the developer and admin personas. This role focuses on empowering customers to get the most out of the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company. This role offers the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be at the forefront of AI-powered workflow transformation.

Requirements

12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
5+ years of experience in application development or adjacent domain.
Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) and the ability to speak credibly about how they work and where they fall short.
Demonstrated success bringing AI-powered products to market, including translating model capabilities into concrete customer value.
Experience launching and scaling adoption of emerging technologies in enterprise environments.
Strong sense of accountability, with the ability to influence, guide, and execute effectively.
Action-oriented mindset and motivation to deliver impactful outcomes.
Proven ability to collaborate across diverse, cross-functional teams.
Customer-centric approach with strong problem-solving skills.
Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.

Responsibilities

Develop a deep understanding of customers adopting AI solutions, including their use cases, obstacles, and goals.
Guide and support the adoption of new ServiceNow products across high-impact accounts.
Serve as a primary advocate for the voice of the customer within product, engineering, and company principals.
Guide early access programs to gather feedback and validate new GenAI capabilities.
Create at-scale technical enablement and adoption content that highlights product value.
Conduct onboarding and enablement sessions to drive adoption across customers and partners.
Manage community engagement and create content that drives interest and success.
Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision for enterprise AI.