Sr Staff Inbound Product Manager

ServiceNow•Mountain View, CA

1d•$190,900 - $334,100•Hybrid

About The Position

Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume stewardship responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries. Work with multiple teams to guide projects through development and bring high-quality products to life. Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features. Integrate usability studies, research and market assessments into product requirements to enhance user satisfaction. Communicate complex problems into easily understood requirements and provide solutions. Develop multi-mode communications that convey a clear understanding of the needs of different audiences. Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, finding, or problem-solving. This may include using AI-powered tools, automating workflows, evaluating AI-derived insights, or exploring AI’s potential impact on the function or industry
12+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team principal, and coach employees at lower levels
Proven experience shipping 1+ AI-native products from conception to production scale
Deep working knowledge of Model Context Protocol (MCP) architecture, server design, and MCP-based system orchestration
Understanding of Agent-to-Agent (A2A) communication protocols and multi-agent workflow design
Hands-on familiarity with LLM capabilities, limitations, hallucination patterns, and prompt engineering trade-offs
Experience architecting product solutions across multiple platforms or APIs (demonstrated ability to think through dependencies, handoff points, data flow)
Deep knowledge of the HR technology landscape
Ability to assess vendor AI/LLM capabilities, data quality, and readiness for agentic workflows
Experience with consumption-based pricing models or token-based economics in AI products

Responsibilities

Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume stewardship responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features
Integrate usability studies, research and market assessments into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team