Sr Staff Content Designer, Platforms & Tools - E2E Servicing

PayPal • San Jose, CA

1d • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy, operating a global, two-sided network connecting hundreds of millions of merchants and consumers. The company provides proprietary payment solutions, enabling customers to use accounts for purchases, payments, transfers, and withdrawals with various funding sources including bank accounts, PayPal/Venmo balances, credit products, cards, cryptocurrencies, or gift cards. PayPal, Venmo, and Xoom products facilitate safer fund transfers between friends and family. For merchants, PayPal offers an end-to-end payments solution with authorization, settlement, instant fund access, and risk management, also supporting cross-border trade. The company's operations are guided by core values of Inclusion, Innovation, Collaboration, and Wellness, ensuring a customer-centric approach and care for employees and communities. This Sr Staff Content Designer role leads complex projects requiring an understanding of current business trends. The individual collaborates with teams to resolve intricate problems related to content and user experience, developing processes that improve global content design practices. This role also involves mentoring junior team members and analyzing user feedback to inform content strategy and design improvements, ensuring a user-friendly experience.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Develop clear objectives and priorities within content design to deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex work assignments using domain knowledge and extensive business expertise
• Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients
• Lead major business projects which impact the content design unit or the product function
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends

Benefits

• Comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• Flexible, balanced work culture
• Holistic approach to benefits
• Generous paid time off
• Healthcare coverage for you and your family
• Resources to create financial security
• Support your mental health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees