Content Designer
About The Position
Capital One Canada is on a mission to change banking for good, fostering a culture where innovation thrives and bold ideas are celebrated. They leverage the power of data and technology to empower innovative solutions and inspire one another to dream boldly. The Experience Design (XD) Team is at the forefront of enriching customers’ lives with exceptional digital experiences. This role is for an experienced Content Designer (Senior Associate) to help in their mission of changing banking for good. The team loves to experiment and learn, and is excited about the future. In this role, you will own the copy/content writing and structure of the secure side experiences across mobile and web, primarily focusing on payments features. You will write effective content from a human-centered lens for money transfer flows. Your impact will help Capital One customers achieve success through a clear understanding of how to interact with core services and features. By collaborating closely with the broader XD team, product, engineering, legal, and marketing teams, you will help shape a world-class customer experience in the next evolution of their products and services.
Requirements
- 4-5 years of content design or UX writing experience for digital products, including mobile and responsive web
- Portfolio of 1-2 case studies showing end-to-end thinking of the problem, your approach you used to solution, your specific contribution, notable project constraints and any measurable outcome
- Demonstrated data fluency. You’re comfortable diving into analytics dashboards or presentations.
- Strong storyteller and presentation skills. You use data and narrative to carry the impact of your work and what a human-centered approach can mean for the program’s success
- Highly organized and self-directed with a track record of delivering against competing priorities
- Collaborative by nature and eager to build on ideas, learn fast and fail
Nice To Haves
- Experience in Financial Services or heavily regulated environments
- AI fluency - ability to use LLMs as tools to expedite, automate and generate ideas
- Strategic thinking, with the ability to look ahead and identify best-in-class content and copywriting methodologies / standards
- Experience contributing content governance within design systems
- Experience with notification strategy, conversational design or personalization at scale
- Deep accessibility knowledge or certification
Responsibilities
- Write content end-to-end for payments features
- Collaborating closely with Product, Design, Research, Legal, Marketing and Engineering to bring to life experiences Capital One customers will value, trust and love
- Shaping the experience, not just the copy. You will contribute to IA, navigation and interactive models
- Use data and customer insights to shape hypothesis-driven recommendations. Leverage analytics, research findings, call-center data to inform recommendations
- Uphold and elevate standards by applying our voice, tone, content guidelines
- Write for screen readers, assistive technologies, meeting WCAG 2.1 AA standards
- Support multiple workstreams, contributing toward several key projects
- Proactively make recommendations and be a voice in the room by sharing a human-centered POV that other team members may not have considered
Benefits
- full coverage for spouses, domestic partners and dependents
- a one-time Work From Home allowance to build your comfortable workspace
- up to $3,000 in mental health coverage
- up to $5,000 in annual tuition subsidies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
