Sr. Specimen Technician - Hospital
About The Position
The Sr. Specimen Technician prepares patient specimens at a hospital location, either as the sole senior Hospital Specimen Associate or as the leader of a work team. The role performs specimen associate duties proficiently, manages advanced problem resolution, and provides meticulous customer service through effective communication, collaboration, and quality service. The position is based in Boston, Massachusetts, and is scheduled Monday through Friday, 7:00 AM to 3:00 PM, with rotational weekends. The pay range is $23.06–$25.24 per hour. Salary offers may depend on relevant skills, training, experience, education, certifications, market factors, and organizational factors; successful candidates may be eligible for annual performance bonus compensation.
Requirements
- Three to five years of work experience, including previous specimen-processing experience in a laboratory.
- High school diploma or equivalent.
- Ability to enter 6,000 alphanumeric keystrokes per hour.
- Ability to work in a biohazard environment while practicing good safety habits.
- Ability to sit or stand for long periods.
- Ability to handle multiple tasks simultaneously and work in a production environment.
- Command of Microsoft Office Suite.
- Strong communication, collaboration, client-interfacing, and problem-solving skills.
- Demonstrated data-entry skills to use Quest Diagnostics and hospital client systems effectively.
- Ability to communicate effectively with staff at all levels, maintain composure under pressure, exercise good judgment when resolving problems, foster a positive environment, and adapt to change.
Nice To Haves
- Medical background, including medical terminology applicable to a clinical laboratory.
- Previous experience in a production environment.
- Knowledge of or experience with hospital LIS systems.
Responsibilities
- Demonstrate proficiency in test ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance and legal requirements.
- Use the client-specific hospital LIS system.
- Print Quest-performed testing reports.
- Interpret specimen flow and tracking data using available reports and resources.
- Manage supply ordering processes.
- Perform client-specific remote accessioning (pre-accessioning).
- Troubleshoot and resolve issues involving specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues within the area of responsibility.
- Manage Quest pending tests and interface test pending processes.
- Identify and document data-entry defects using department definitions, and maintain and report department quality data, including compliance audits and Best Practice Team reports.
- Identify and escalate trends in quality or service issues, and provide appropriate feedback to supervisors or managers.
- Manage inbound calls while maintaining positive client interactions.
- Communicate and collaborate with the Hospital Lab Manager, Quest Diagnostics sales team, and other organizational functions.
- Communicate specimen problem-solving information, test cancellations, testing requirements, and billing requirements to hospital staff.
- Provide Test Down/Test Delay and Quanum downtime notifications.
- Coordinate technical consultation based on the performing laboratory.
- Relay client concerns to Quest Diagnostics supervisors and sales, and participate in sales/operations account reviews.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
