Sr. Specimen Technician - Hospital
About The Position
The Sr. Specimen Technician works in a hospital location, preparing patient specimens either as the sole senior Hospital Specimen Associate at the location or as the leader of a senior associate work team. The role performs specimen-associate duties proficiently and handles advanced problem resolution, while providing meticulous customer service through effective communication, collaboration, and quality service. The position is based in Boston, Massachusetts, and is scheduled Monday through Friday, 7:00 AM to 3:00 PM, with rotational weekends. The pay range is $23.06–$25.24 per hour. Salary offers are based on relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- Three to five years of work experience, including prior specimen-processing experience in a laboratory.
- High school diploma or equivalent.
- Ability to enter 6,000 alphanumeric keystrokes per hour.
- Ability to work in a biohazard environment while practicing good safety habits.
- Ability to sit or stand for long periods.
- Ability to handle multiple tasks simultaneously and work in a production environment.
- Strong communication, collaboration, customer-interfacing, and problem-solving skills.
- Demonstrated data-entry skills to use Quest Diagnostics and hospital client systems.
- Ability to communicate effectively with staff at all levels and maintain composure under pressure.
- Good judgment when determining how to resolve problems.
- Strong interpersonal skills, flexibility, and ability to adapt to change.
Nice To Haves
- Medical background, including medical terminology applicable to a clinical laboratory.
- Previous experience in a production environment.
- Hospital LIS systems knowledge or experience.
- Command of the Microsoft Office Suite.
Responsibilities
- Demonstrate proficiency in test-ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance and legal requirements.
- Use the client-specific hospital LIS system and print Quest-performed testing reports.
- Interpret specimen flow and tracking data using available reports and resources.
- Manage supply ordering and perform remote accessioning (pre-accessioning) when applicable to the client.
- Troubleshoot and resolve issues involving specimen types, missing information, TIQ, TNP, additional sample requests, and other client matters within the area of responsibility.
- Manage Quest pending tests and interface test-pending processes.
- Identify and document data-entry defects using department defect definitions.
- Maintain and report department quality data, including compliance audits and Best Practice Team reports.
- Identify and escalate quality or service issue trends and provide appropriate feedback to supervisors or managers.
- Manage inbound calls and provide positive client interactions.
- Communicate and collaborate with the Hospital Lab Manager, Quest Diagnostics sales team, and other organizational functions.
- Communicate specimen problem-solving information, test cancellations, testing requirements, and billing requirements to hospital staff.
- Provide test-down, test-delay, and Quanum downtime notifications.
- Coordinate technical consultation based on the performing laboratory.
- Relay client concerns to the Quest Diagnostics supervisor and sales team.
- Participate in sales and operations reviews of the account.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost health assessment program.
- Blueprint for Wellness healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
