Sr. Specialist, Technical Product Management
MSD•North Wales, PA
•$117,000 - $184,200•Hybrid
About The Position
We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field and customer support processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Salesforce Service Cloud and Experience Cloud can best support those needs through standard capabilities, process improvements, and targeted enhancements.
Requirements
- 3+ years of experience in business analysis, systems analysis, or technical analysis roles.
- Experience gathering and documenting business and functional requirements.
- Experience developing and coordinating user acceptance testing.
- Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.
- Experience facilitating meetings and workshops.
- Strong analytical thinking and problem-solving skills.
Nice To Haves
- Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.
- Knowledge of Contact Center tools, preferably Salesforce Service Cloud.
Responsibilities
- Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.
- Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.
- Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.
- Evaluate Service Cloud and Experience Cloud solutions that meet business needs with minimal customization, recommending standard features whenever possible.
- Collaborate with technical teams and vendors to design and validate effective solutions.
- Stay current on new technologies, methodologies, industry practices, standards, and the Service Cloud and Experience Cloud roadmap.
- Apply AI tools to improve daily work processes and productivity.
Benefits
- medical
- dental
- vision healthcare
- other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
- annual bonus
- long-term incentive
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What This Job Offers
Job Type
Full-time
Career Level
Senior
