Sr. Specialist, Strategic Projects
About The Position
The Sr. Specialist, Strategic Projects supports the execution of strategic initiatives within Strategic Analytics, Special Projects, reporting to the Manager, Strategic Projects. This role builds and maintains the documentation, project plans, and operational infrastructure that keep strategic initiatives on track, while also supporting execution and stakeholder coordination onboard ships as needed. Within guardrails set by the Manager, the Sr. Specialist manages day-to-day execution decisions, escalating where scope, budget, or stakeholder sensitivity requires it. This role is essential to scaling the team's portfolio of initiatives by creating structure and consistency that doesn't rely on any one person, while keeping program leadership focused on strategy and senior stakeholder management.
Requirements
- Bachelor's degree required
- 4+ years of experience in business intelligence, project execution, or an alternative analytical field, preferably in hospitality, cruise, or travel industries.
- Experience developing process documentation, playbooks, or operating procedures
- Ability to travel periodically to ships as needed to support execution
- Proven track record of delivering large-scale, cross-functional initiatives with significant financial impact
- Exceptional leadership, communication, and stakeholder management skills
- Ability to thrive in a fast-paced, matrixed environment, exercising sound judgment with minimal oversight
- Strong analytical and problem-solving abilities, with a track record of turning data and insights into actionable plans
- Experience translating ad hoc or undocumented processes into structured, repeatable documentation
- Advanced project management skills, including building and maintaining project plans, timelines, and trackers across multiple initiatives
- Comfort building relationships and credibility with senior stakeholders, including in settings without a manager present
- Excellent written and verbal communication skills, with experience preparing presentations and reports for senior audiences
- Ability to synthesize complex information and present it in a clear, compelling manner
- Adaptability and resourcefulness in a fast-paced, dynamic environment
Nice To Haves
- Experience in the travel, hospitality, or consumer experience industries is preferred
Responsibilities
- Draft and maintain process documentation, playbooks, and operating procedures for the team's initiatives
- Translate ad hoc or undocumented processes into structured, repeatable procedures
- Support governance frameworks and reporting requirements as they mature
- Build and maintain project plans, timelines, milestones, and trackers across active initiatives
- Monitor progress and proactively flag risks, dependencies, and timeline changes
- Maintain shared documentation and project repositories
- Support execution of strategic initiatives, including periodic travel to ships as needed
- Coordinate with shipboard personnel (e.g., Crew Office, Ship HR, Guest Services) and shoreside departments beyond the immediate team (e.g., Refurb, Employee Communications, Business Intelligence) during active execution windows
- Manage day-to-day execution decisions within guardrails, escalating where needed
- Feed lessons learned from the field into SOPs, governance documents, and process design
- Support scaling of documentation and tools as the team's portfolio grows
- Performs other duties as assigned
Benefits
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
