Sr Specialist, Special Tools and Workshop Equipment

Scout Motors • Novi, MI

3h • $130,000 - $160,000 • Onsite

About The Position

Scout Motors is bringing back an iconic American brand, electrifying and digitizing it with American innovation. We are seeking a Sr Specialist, Special Tools and Workshop Equipment to join our team and help revolutionize the electric pick-up truck & rugged SUV marketplace. This role involves researching, analyzing, and defining the need for special tools and workshop equipment to ensure repair quality and productivity in our Workshops and Mobile Services. You will also be responsible for the design and manufacturing of new tools, technical analysis to support purchasing, and coordinating the inclusion of tools in availability catalogues. Additionally, you will ensure compliance with legal and technical regulations, support workshops with tool-related issues, and oversee the creation and updating of repair information, owner's manuals, and spare parts catalogues. This role requires cross-functional collaboration to enhance repair concepts, reduce costs, and improve repair quality, as well as supporting technicians worldwide by analyzing feedback tickets.

Requirements

• Bachelor's degree in a relevant field such as Mechanical Engineering, Automotive Engineering, Information Technology, Technical Communication or related field.
• 8+ years of experience in technical information management, automotive repair, or a related field.
• Strong understanding of vehicle technologies, repair concepts, and technical documentation. Familiarity with automotive engineering principles.
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
• Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges. Strong critical thinking and decision-making skills to navigate ambiguous situations and drive results.
• Ability to work independently and collaboratively as part of a team.
• Valid driver's license required.
• Passport required.

Nice To Haves

• Relevant certifications in project management, technical writing, or automotive repair can be advantageous.
• Proficiency in German is a plus.

Responsibilities

• Research and analysis of the repair concepts of our Scout projects (new vehicles, technologies, and product changes) to define the need for special tools and workshop equipment to ensure repair quality and productivity in our Workshops and Mobile Services.
• Analyze and decide on the make or buy of special tools and workshop equipment to repair our vehicles in our Scout Motors Workshops, Mobile Services and third parties.
• Design and manufacturing of new special tools and workshop equipment.
• Technical analysis of special tools and workshop equipment to support Purchasing in the definition of local suppliers.
• Coordinate the inclusion of special tools and workshop equipment in the availability catalogues.
• Coordinate with Legal, Homologation and Product Compliance Management System teams the fulfilment of all necessary legal and technical regulations in the countries where we distribute our special tools and workshop equipment.
• Support our Scout Workshops and Mobile Services in topics related to Special Tools and Workshop Equipment (usage, maintenance, calibration, warranty, etc.)
• Creation, editing, updating, and publishing of repair information for Scout workshops and Mobile Technicians, including Repair Manuals, Wiring Diagrams, Fitting Locations, Labor Times, Maintenance Tables, Maintenance Manuals, Emission Test Manuals, Body and Paint Manuals, etc.
• Oversee the management, research, and analysis of technical information for our projects (new vehicles, technologies, and product changes) and ensure compliance with legal and conformity requirements in each market. Decide on the creation, editing, and updating of customer information, such as the Owner’s Manual in both digital and printed formats.
• Create and maintain the spare parts catalogues for our vehicles, including the analysis of engineering construction data, defining the needed disassembly level based on the defined repair concept and generating interactive illustrations to ensure a user-friendly catalogue.
• Coordinate with the Legal department and the PCMS (Product Compliance Management System) department to ensure our literature meets legal and conformity requirements in each market.
• Oversee the auto-certification process for our literature in all required markets.
• Manage translations needed for each market where we export our vehicles.
• Collaborate cross-functionally with other departments (Repairability, Quality Assurance, Engineering, etc.) to enhance repair concepts, reduce repair times and costs, and improve the quality of repairs performed by our Scout Workshops and Mobile Technicians.
• Support Scout Technicians and workshops worldwide by analyzing and resolving feedback tickets, using this information to enhance the quality of our literature.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior