Sr. Specialist - Service Operations
About The Position
We are looking for a talented Senior Specialist – Service Operations to join our team specializing in Engineering for our Cummins Inc. facility in Seattle, WA. Cummins acquired First Mode in 2025, a startup focused on developing battery-hybrid solutions for large mining haul trucks. This role will support the deployment and service operations of First Mode’s hybrid-electric retrofit kits by driving cross-functional coordination, process execution, and organizational alignment. The successful candidate will leverage experience with established service and operational processes while adapting them to a lean, agile startup environment. This role will be responsible for coordinating service activities, tracking key initiatives, supporting deployment readiness, and helping build scalable service operations as the business grows.
Requirements
- Experience with established service and operational processes
- Ability to adapt processes to a lean, agile startup environment
- Experience coordinating service activities
- Experience tracking key initiatives
- Experience supporting deployment readiness
- Experience building scalable service operations
Responsibilities
- Deliver expert technical support on complex and difficult-to-diagnose service issues, minimizing downtime and improving customer satisfaction
- Lead the development and execution of advanced diagnostic and repair plans for both warranty and non-warranty events
- Drive efficient resolution of escalated technical concerns by coordinating with higher levels of support when needed
- Enhance service effectiveness by documenting diagnostic findings and repair actions clearly and accurately in required systems
- Improve service operations by leading diagnostic support and escalation process improvement initiatives
- Strengthen regional technical capability by mentoring and coaching technicians to elevate skill levels and performance
- Support business growth by promoting Cummins service capabilities and programs to increase service-related sales
- Proactively identify and resolve product issues in the field by investigating concerns at customer and dealer locations and distributing key technical communications
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
