Sr Specialist, Program Manager (Training & Customer Support)

Scout Motors • Charlotte, NC

19d • Onsite

About The Position

Scout Motors is seeking a Senior Specialist, Program Manager within the Commercial Office. The Commercial Office is a coordinating department that forms strategic plans and sets alignment for all Commercial Operations functions. It operates at the intersection of strategy, operations, and planning, driving cross-functional collaboration, professionalizing business planning and administration, and executing top priorities. Within the Commercial Office, the PMO team is hiring a Sr. Specialist, Program Manager to support the Training & Customer Support team.

Requirements

• A bachelor’s degree.
• 10 years of experience in a Project Management or automotive environment, preferably in a Project Manager role.
• Strong written and verbal communication skills.
• Skillful at organizational navigation and cross-functional collaboration at all levels; ability to develop effective internal partnerships and relationships.
• Experience building in a start-up environment where basic infrastructure, systems and processes must be created in a greenfield environment.
• Strong knowledge or project management system and tools, to include Confluence and Jira.
• Integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset.
• Comfortable with change and flexible in a fast-paced, high-growth environment.
• Collaborative approach to achieve ambitious goals.

Nice To Haves

• Automotive experience is preferred but not required.

Responsibilities

• Support the definition and manage the master project plan for Customer Support and Training within Commercial Operations, ensuring proper governance, documentation, coordination, and delivery of numerous complex projects contributing to Scout Motors retail readiness.
• Develop Delivery timelines, aligning and coordinating interdependencies both inside and outside of Commercial Operations, as well as establishing a governance process associated with these timelines.
• Manage documentation within Confluence and Jira environments, plus create highly professional project documentation for summary-level presentations to executive audiences.
• Drive special initiatives across a range of topics in partnership with cross-functional teams and the Commercial Operations PMO.
• Survey and collect all relevant milestone planning documentation across Customer Support and Training.
• Support and coordinate the development of the top-level budget of Customer Support/Training coordinating with each functional leader to ensure accurate forecasting and timely reporting.
• Support, coordinate and align the top-level headcount plan of Customer Support/Training.
• Lead meeting execution, decision tracking, and deliverable documentation, following up with responsibilities on behalf of Commercial Office.
• Facilitate cross-functional workshops to drive alignment, solve complex business challenges, and accelerate decision making.
• Coordinate external vendor and agency business documentation, tracking statements of work, purchase orders, and milestone-based payments in partnership with Finance and Procurement.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior