Sr Specialist, Onboarding Programs

Bass Pro Shops • Springfield, MO

1d • Hybrid

About The Position

First impressions last. As Senior Specialist, Onboarding Programs, you'll help shape how new employees experience their very first days at Bass Pro Shops — making sure every new team member feels welcomed, prepared, and connected to our mission from day one. This is a hands-on role for someone who loves building programs that make a real difference and is passionate about setting the standard for what great looks like.

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, Business, Communications or related field preferred.
• 4 years of experience in onboarding, HR, talent acquisition coordination, learning coordination, employee experience, program coordination, operations, or related field.
• Strong coordination, organization, communication, facilitation, and follow-through skills with the ability to manage multiple priorities and deadlines.
• Ability to build relationships and work effectively with Talent Acquisition, Learning & Development, HR partners, hiring managers, department leaders, and Support Center teams.
• Experience using survey feedback, reporting, spreadsheets, or people data to identify trends and recommend practical improvements.
• Ability to document process standards, maintain toolkits, manage action trackers, and communicate cross-functional updates clearly.
• Proficiency with Microsoft Office

Nice To Haves

• Experience supporting onboarding or employee programs in a large, multi-location, retail, hospitality, distribution, or customer-facing environment preferred.
• experience with HRIS, onboarding platforms, LMS tools, survey tools, or workflow systems preferred.

Responsibilities

• Partner with leaders to define what an exceptional new employee experience looks like across all entry points — Base Camp, retail field, distribution and manufacturing — and ensure onboarding program(s) delivers on that vision consistently.
• Work cross-functionally to develop and/or advise on enterprise onboarding resources — including journey maps, process documentation, manager toolkits, welcome communications, checklists, and orientation materials — keeping them current, clear, and easy to use.
• Coordinate and support Base Camp orientation programming, including scheduling, communications, materials, logistics, participant support, and day-of execution.
• Analyze onboarding feedback, new hire NPS, early retention, participation, completion, and experience data to identify trends, issues, and improvement opportunities.
• Recommend and coordinate improvements to enterprise onboarding processes, communications, resources, technology, and experience design based on data and stakeholder input.
• Partner with Learning & Development to ensure onboarding content connects appropriately to required learning, job readiness, systems, compliance, leadership expectations, and role-based capability building.
• Prepare onboarding effectiveness reports, status updates, meeting materials, and action trackers for HR and business leadership review.
• Support onboarding alignment to retention, engagement, culture activation, and the broader outfitter lifecycle while escalating department-specific gaps to the appropriate HR or business owner.

Benefits

• discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Senior