Sr Specialist, Onboarding Programs

Bass Pro Shops•Springfield, MO

3d•Hybrid

About The Position

First impressions last. As Senior Specialist, Onboarding Programs, you'll help shape how new employees experience their very first days at Bass Pro Shops — making sure every new team member feels welcomed, prepared, and connected to our mission from day one. This is a hands-on role for someone who loves building programs that make a real difference and is passionate about setting the standard for what great looks like.

Requirements

Bachelor’s Degree in Human Resources, Organizational Development, Business, Communications or related field preferred.
4 years of experience in onboarding, HR, talent acquisition coordination, learning coordination, employee experience, program coordination, operations, or related field.
Strong coordination, organization, communication, facilitation, and follow-through skills with the ability to manage multiple priorities and deadlines.
Ability to build relationships and work effectively with Talent Acquisition, Learning & Development, HR partners, hiring managers, department leaders, and Support Center teams.
Experience using survey feedback, reporting, spreadsheets, or people data to identify trends and recommend practical improvements.
Ability to document process standards, maintain toolkits, manage action trackers, and communicate cross-functional updates clearly.
Proficiency with Microsoft Office

Nice To Haves

Experience supporting onboarding or employee programs in a large, multi-location, retail, hospitality, distribution, or customer-facing environment preferred.
experience with HRIS, onboarding platforms, LMS tools, survey tools, or workflow systems preferred.

Responsibilities

Partner with leaders to define what an exceptional new employee experience looks like across all entry points — Base Camp, retail field, distribution and manufacturing — and ensure onboarding program(s) delivers on that vision consistently.
Work cross-functionally to develop and/or advise on enterprise onboarding resources — including journey maps, process documentation, manager toolkits, welcome communications, checklists, and orientation materials — keeping them current, clear, and easy to use.
Coordinate and support Base Camp orientation programming, including scheduling, communications, materials, logistics, participant support, and day-of execution.
Analyze onboarding feedback, new hire NPS, early retention, participation, completion, and experience data to identify trends, issues, and improvement opportunities.
Recommend and coordinate improvements to enterprise onboarding processes, communications, resources, technology, and experience design based on data and stakeholder input.
Partner with Learning & Development to ensure onboarding content connects appropriately to required learning, job readiness, systems, compliance, leadership expectations, and role-based capability building.
Prepare onboarding effectiveness reports, status updates, meeting materials, and action trackers for HR and business leadership review.
Support onboarding alignment to retention, engagement, culture activation, and the broader outfitter lifecycle while escalating department-specific gaps to the appropriate HR or business owner.