Sr. Specialist, Licensing Operations

BMI • Nashville, TN

1d

About The Position

The Sr. Specialist, Licensing Operations partners with Licensing and Technology teams to improve business processes and ensure system changes align with operational needs. The role owns assigned recurring and business-critical processes, documents and validates business requirements, and coordinates user acceptance testing for CRM and related technology changes. Specialists share responsibility for related processes, initiatives, and releases, and cross-train across the broader workload to provide continuity and coverage.

The position coordinates cross-functional work from requirements gathering through testing, implementation, and post-release support. It maintains process documentation and prepares reporting on requirements, testing progress, defects, risks, readiness, and outcomes. The role also supports BMI Core Values and cultivates a culture of diversity and inclusion. Regular attendance is required.

Requirements

• Two or more years of experience in operations, business process support, business analysis, process improvement, project coordination, user acceptance testing, or a related discipline preferred.
• Analytical and problem-solving skills, including process documentation and identification of process improvement opportunities.
• Ability to gather, document, and validate business requirements and translate them into testable acceptance criteria.
• Knowledge of user acceptance testing practices, including test planning, scenario and case development, defect tracking, and release-readiness activities.
• Strong organizational, process improvement, project coordination, and time management skills.
• Effective written and verbal communication, facilitation, and cross-functional collaboration skills.
• Ability to manage competing priorities, collaborate with others, document work for continuity, and provide backup support across assigned responsibilities.
• Proficiency with Microsoft Office, Copilot, and Microsoft 365 collaboration tools; ability to use AI and automation for research, analysis, documentation, problem-solving, and process improvement while validating outputs and applying sound judgment.
• Regular attendance.
• Bachelor’s degree or equivalent experience preferred.

Nice To Haves

• Experience coordinating cross-functional initiatives and supporting business and technology improvements.
• Familiarity with CRM systems such as Salesforce and related products, including marketing automation, inbox productivity, and case-routing capabilities.
• Familiarity with work management, requirements, testing, and documentation platforms such as Smartsheet, Azure DevOps, Aha!, Confluence, and SharePoint.
• Relevant coursework, certifications, or professional development in business analysis, testing, process improvement, or project coordination.

Responsibilities

• Share responsibility with a peer manager for assigned Licensing Operations processes, projects, testing activities, and system releases, while providing cross-trained backup coverage.
• Maintain common templates, documentation standards, and established practices for process improvement, business requirements, user acceptance testing, implementation readiness, and sustainment.
• Coordinate recurring, active, business-critical, and ad hoc operational initiatives, including project coordination, research, scheduling, documentation, service expectations, review cycles, and stakeholder communications.
• Document current-state processes, identify process improvement opportunities, and recommend workflow enhancements that improve efficiency, quality, controls, customer experience, and revenue outcomes.
• Gather and document business requirements, support discovery discussions, validate business needs, and help establish testable acceptance criteria.
• Support intake, analysis, tracking, and communication of process issues, system issues, risks, dependencies, and enhancement requests.
• Maintain documentation and change records for requirements, testing, implementation, defect resolution, and post-release validation.
• Coordinate user acceptance testing, including test planning, test execution support, defect tracking, and collection of business feedback.
• Coordinate subject matter experts and testers, including assignments, communications, training, execution support, defect triage, fix validation, and escalation of barriers to release readiness.
• Support cross-functional process and system initiatives through documentation, communications, training coordination, implementation support, and transition to ongoing operational ownership.
• Maintain centralized inventories of active processes, requirements, owners, documentation, controls, metrics, dependencies, testing assets, and review schedules.
• Provide operational data, testing results, stakeholder feedback, and process information to support reporting, dashboard development, and status updates.
• Perform other duties as assigned and maintain regular attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level