Sr. Specialist, Internal Communications - Customer Solutions

The Home Depot • Atlanta, GA

2d • Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. The Senior Specialist, Internal Communications, plays a critical role in informing, engaging and aligning associates in The Home Depot’s Customer Solutions contact center organization. This is not an entry-level role. The position is meant for an experienced communications professional who excels at translating business strategies, operational changes and key organizational updates into clear, actionable messaging for internal associates. The Senior Specialist operates with a proactive mindset, crafting high-impact content for internal channels – including emails, newsletters, leadership townhalls and the company intranet – to drive associate alignment, engagement and reinforce company culture.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3 years of work experience

Responsibilities

• Monitoring news and social media
• Measurement, analysis and reporting traditional and social media trends
• Writing press materials (incl. press releases, media alerts, pitch materials)
• Proactive media relations planning & execution (proactive pitching)
• Researching/writing corporate site content
• Respond to various local and trade media inquiries
• Managing vendors, payments, analysis of potential new vendors
• Manage press release process (proofing/distribution)
• PR Email Inbox
• Overseeing internal communications channel strategy
• Developing and editing leader communications
• Change management announcements
• Internal newsletter and email content for the Customer Solutions organization
• Monitors the performance of internal communications channels
• Makes strategic and creative recommendations to improve channel effectiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level