Sr. Specialist, Internal Communications - Customer Solutions
About The Position
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Senior Specialist, Internal Communications, plays a critical role in informing, engaging and aligning associates in The Home Depot’s Customer Solutions contact center organization. This is not an entry-level role. The position is meant for an experienced communications professional who excels at translating business strategies, operational changes and key organizational updates into clear, actionable messaging for internal associates. The Senior Specialist operates with a proactive mindset, crafting high-impact content for internal channels – including emails, newsletters, leadership townhalls and the company intranet – to drive associate alignment, engagement and reinforce company culture.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Bachelor's degree program or equivalent degree in a field of study related to the job.
- 3 years of work experience.
Nice To Haves
- This is not an entry-level role.
- Experienced communications professional who excels at translating business strategies, operational changes and key organizational updates into clear, actionable messaging for internal associates.
- Operates with a proactive mindset, crafting high-impact content for internal channels – including emails, newsletters, leadership townhalls and the company intranet – to drive associate alignment, engagement and reinforce company culture.
Responsibilities
- Monitoring news and social media
- Measurement, analysis and reporting traditional and social media trends
- Writing press materials (incl. press releases, media alerts, pitch materials)
- Proactive media relations planning & execution (proactive pitching)
- Researching/writing corporate site content
- Respond to various local and trade media inquiries
- Managing vendors, payments, analysis of potential new vendors
- Manage press release process (proofing/distribution)
- Overseeing internal communications channel strategy
- Developing and editing leader communications, change management announcements and internal newsletter and email content for the Customer Solutions organization
- Monitors the performance of internal communications channels and makes strategic and creative recommendations to improve channel effectiveness
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Senior
