Sr Specialist, Integration Partner

PayPal•Scottsdale, AZ

1d•$94,000 - $151,000•Hybrid

About The Position

PayPal, Inc. seeks Sr Specialist, Integration Partner in Scottsdale, AZ. This role involves providing technical guidance to merchants and developers on implementing PayPal's payment processing solutions, APIs, and commerce products. The specialist will ensure high-quality implementations, identify and troubleshoot technical issues, and generate technical documentation. They will also serve as a resource for sales departments, conduct presentations, and lead projects. The role includes developing software tools to improve supportability, advising management on customer satisfaction issues, and consulting with external clients to propose technical solutions. Additionally, the specialist will monitor payment gateway processors, define and implement complex software applications, build scalable software systems, fix live software issues, and perform data analysis to understand product performance correlations. Partial telecommuting is permitted.

Requirements

Master’s degree, or foreign equivalent, in Computer Science, Engineering (any), or a closely related field plus one year of experience in the job offered or a related occupation.
Agile/Scrum
SDLC
JIRA
Confluence
Python
Java
HTML
CSS
React JS
JavaScript
Must be legally authorized to work in the U.S. without sponsorship.

Responsibilities

Provide technical guidance to merchants and developers in their implementation of PayPal's payment processing solutions (1st and 3rd party), APIs (Application Programming Interfaces), and commerce products.
Ensure merchants implement PayPal's payment processing solutions with a high degree of quality and use optimal integration strategies and techniques.
Identify, troubleshoot, and run test scenarios for technical issues with PayPal code, software, hardware, devices and endpoints, and communicate fixes or workarounds for an issue.
Generate and review in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants.
Serve as a knowledgeable resource to provide technical business solutions to merchants and developers, and to address PayPal product questions with PayPal Sales departments.
Give presentations to audiences of varying sizes (in-person and over the phone).
Attend meetings and take on leader role as point of contact or stakeholder for projects.
Participate in the development of software tools, systems and processes aimed at improving product supportability and overall support productivity.
Advise management and appropriate groups on support issues which impact customer satisfaction and provide recommendations for appropriate actions.
Consult with external clients to understand their business priorities, operational challenges, and technical infrastructure, and propose technical solutions which solve for their needs.
Monitor payment gateway processor switches by reviewing accounts, flagging potential issues, and flipping payment processors.
Define, design, and implement complex, multi-tier distributed software applications.
Help build performance efficient, highly scalable, configurable, and available software systems.
Identify and fix performance, scalability, and other software live issues in a very time critical environment.
Design, develop, and test high throughput back-end software systems.
Identify and make recommendations to reduce software architecture development project risks.
Segment and design technical system layers to support componentized and layered software application development, including business logic functionality and database/component repository access.
Help develop software code and participate in code review sessions.
Perform exploratory data analysis to understand the correlation between target product performance and platform integration features.