Senior Partner Integration Manager
About The Position
Independence Pet Holdings (IPH) is a corporate holding company established in 2021, managing a diverse portfolio of pet health brands and services across North America. Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats. Pets Best is seeking a highly collaborative and relationship-driven Senior Partner Integrations Manager to lead the coordination of partner onboarding, cross-functional alignment, and integrations workflows. This role serves as the primary liaison between internal teams and external partners, ensuring clarity of processes, alignment on timelines, and seamless execution of integrations. This is not a hands-on engineering role, but requires comfort with systems, data flows, and the ability to translate technical concepts into business-friendly communication. This role is ideal for someone who excels in stakeholder management, project leadership, and navigating complex, cross-functional environments.
Requirements
- 5+ years of experience in partner operations, vendor management, business operations, account management, or similar roles
- 5+ years managing external partner or vendor relationships
- Proven ability to act as a bridge between technical and non-technical stakeholders
- Experience leading or supporting partner onboarding and integrations coordination (no coding required)
- Demonstrated success working in highly cross-functional environments
- Strong project management skills, including timelines, deliverables, and stakeholder communication
- Hands-on experience with API tools (e.g., Postman)
Nice To Haves
- Experience in regulated industries (insurance, financial services, healthcare)
- Familiarity with intake and prioritization frameworks
- Business-level understanding of APIs, SFTP, and data exchange processes
- Exposure to JSON, XML, HTML, CSS, or SQL
- Advanced Excel skills for data analysis and insights
- Experience managing escalations and issue resolution
Responsibilities
- Serve as the central liaison between internal teams (IT, Product, Operations, Compliance, Marketing) and external partners
- Lead partner onboarding, including kickoff meetings, timeline management, and expectation-setting
- Translate technical requirements into clear, business-oriented language for diverse stakeholders
- Manage intake requests, prioritization discussions, and operational readiness reviews
- Drive issue identification, troubleshooting, and resolution by: Investigating and replicating issues, Documenting findings clearly, Translating issues into actionable requirements for internal or external teams
- Oversee API, SFTP, and employee benefits integrations, ensuring alignment with business and partner needs
- Maintain an inventory of integrations and ensure ongoing performance, reliability, and optimization
- Validate integrations meet compliance, security, and audit requirements
- Standardize processes, documentation, and communications across partner channels
- Support continuous improvement initiatives, including workflow optimization and change management
- Act as the central coordination point for integration strategy, execution, and stakeholder alignment
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
