Sr Specialist - Franchise Operations Training (KC Heartland Region)

The Wendy's Company•Kansas City, MO

28d•$81,000 - $138,000•Hybrid

About The Position

The Sr Specialist Operations Training (SOT) reports to the Manager, Operations Training (MOT) and collaborates with 3-4 Franchise Operations Managers and/or Directors of Area Operations. This role ensures consistent adherence to Franchise and Company training standards through training, coaching, restaurant certification oversight, Core Training program execution, and enhancing restaurant management and multi-unit performance. This position also serves as a direct bench for Field Operations Manager, Manager, Operations Training, and other operations and training roles at the Restaurant Support Center.

Requirements

Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
Proficient in Microsoft Office Suite and related presentation tools
Strong Organizational and Planning Skills
Strong Written and Oral Communication skills

Nice To Haves

Bachelor’s Degree

Responsibilities

Support and conduct market-based training for new product implementations/non-product initiatives for franchise and company markets, including special projects/tests as required.
Conducts assessments, provides coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi-unit managers. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with FOM and organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
Teach designated Wendy’s University classes in assigned franchise and/or company markets. Provides recommendations and input to Manager, Operations Training and the Restaurant Support Center on market training needs as necessary.
Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.
Supports market-based activities and locally led initiatives (GM Rallies, Divisional / Regional Meetings & New Restaurant openings, New Franchisee onboarding) as directed by FOTM. Provides training and support to internal field operations teams as required. Supports the market operations leadership team by developing and follow-up on new franchisee training as required.