Home Based Sr Specialist Fin Products GCS

Target • Brooklyn Park, MN

1d • Remote

About The Position

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable, and committed service—from the inside out—through enterprise services our people can count on.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From Financial Products Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Home Based Sr. Specialist Fin Products GCS, you’ll provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales. You’ll achieve this by confidently supporting guests across multiple communication channels—including phone, email, social media, and chat. Taking phone contacts is a core expectation of the role, along with delivering exceptional service through every interaction. You'll find creative solutions to make things right for the guest, quickly adapt to changing business needs, and contribute valuable business intelligence through accurate documentation and coding. You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership promptly. You may handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders. As a part of this you’ll respond to a variety of written correspondence and be responsible for ensuring that all contacts reflect professionalism. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately. You’ll leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete and thorough understanding of policies and procedures that support compliance. You’ll maintain department performance standards and goals related to performance and quality service. You’ll work in a multi-media environment that’s challenging and fast paced, requiring you to prioritize work accordingly.

Requirements

• Reside within the states of: Arizona (Mountain Standard Time Zone), Minnesota (Central Time Zone), South Dakota (Central Time Zone), Texas (Central Time Zone), Wisconsin (Central Time Zone)
• High School Diploma or GED
• Ability to work a flexible schedule including nights, weekends and holidays
• 1-2 years of previous guest experience or customer service experience
• Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
• Excellent verbal and written communication skills, including listening, negotiating and decision making skills.
• Experience dealing with escalated guest complaints
• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a Home work space that is clear of noise distractions to perform the role
• Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
• Ability to safely lift and carry up to 25 pounds of equipment

Nice To Haves

• From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
• You will be required to deactivate wireless capability when using Target equipment during your work hours.
• You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
• If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
• You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
• You must log off or lock your Target issued computer when you are away from your workspace.
• Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
• You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
• You must maintain Target’s dress code expectations while working from home.
• You must maintain only one designated work location.
• You must use the surge protector that will be provided with your Target-issued equipment.
• You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
• You are expected to follow Target’s “Ergonomics in the Workplace” document when setting up your workspace and to ensure a safe work environment.
• You should have a working smoke detector in or near the workspace.
• You should have a first aid kit accessible near the workspace.
• You will be expected to set up all issued Target equipment in your home workspace.
• You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.

Responsibilities

• Provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales.
• Confidently support guests across multiple communication channels—including phone, email, social media, and chat.
• Take phone contacts as a core expectation of the role, along with delivering exceptional service through every interaction.
• Find creative solutions to make things right for the guest.
• Quickly adapt to changing business needs.
• Contribute valuable business intelligence through accurate documentation and coding.
• Learn new technology and solve problems using all available resources and knowledge.
• Interact with teams across Target to effectively resolve guest issues in a timely manner.
• Identify, evaluate and communicate guest trends to leadership promptly.
• Handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders.
• Respond to a variety of written correspondence and ensure that all contacts reflect professionalism.
• Adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally.
• Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately.
• Leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete and thorough understanding of policies and procedures that support compliance.
• Maintain department performance standards and goals related to performance and quality service.
• Work in a multi-media environment that’s challenging and fast paced, requiring prioritization of work accordingly.

Benefits

• Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
• Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED