Sr Specialist- Field Service Technician

EssilorLuxottica Group•Reno, NV

5d•Hybrid

About The Position

At Satisloh, we are proud of our products and services for the optical industry. As a global leader in the ophthalmic and precision optics markets, we manufacture machines and provide technological solutions for both. We believe our team is the driving force of the company applying ambition and entrepreneurial spirit to achieve success. Every Satisloh employee plays an important role; from the initial idea to the final coating, the team truly knows that lens making is an art. Satisloh is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! As a Sr Specialist - Field Service Technician, you will be responsible for providing prompt and accurate technical support, while working remote. The daily work environment will be in optical labs, working directly with customers throughout major US cities. The normal travel schedule will involve approximately 80% travel to customers and 20% office and other activities. This role is responsible for the installation, maintenance and repairs on all Satisloh surfacing equipment.

Requirements

2-5 years of previous mechanical and electrical experience, preferably with ophthalmic equipment.
High School Diploma required
Excel at communication (verbal and written)
Decision making skills and ability to think under pressure, take action and facilitate customer solutions.
Valid Driver's License
Basic computer skills (Microsoft Word, Excel, Google Mail, and Internet)
Ability to lift and/or move up to 75-100 pounds

Nice To Haves

Armed Forces Electronics Training is considered a plus
Ophthalmic equipment knowledge, specifically coating and polishing machines
Technical Degree (two or four year college)

Responsibilities

Install, repair and perform maintenance on all RX optical machinery.
Possess ability to read and interpret hydraulic, electrical and pneumatic schematics.
Provide technical support to customers via travel and telephone support.
Assist customer service and shipping/receiving with part identification.
Foster and maintain a working environment within the department that encourages positive, open and professional communication and a strong focus on the customer.
Perform customer service and customer communication.
Provide prompt and accurate technical support via customer service phone calls.
Address customer issues in a timely manner.
Maintain ongoing contact with Field Service Manager to discuss scheduling.
Prepare expense reports.
Prepare Service Work Orders for all customer visits.
Update and maintain customer database.
Attend trade shows and exhibitions.
Provide manuals and other documentation to customers upon request.
Attend product/operations training in Italy, Germany or Switzerland upon request.
Understand, evaluate and meet the customer’s needs and expectations in a proactive manner.
Facilitate the department’s implementing change and continuous improvement of processes.
Work with all departments to ensure maximum coordination of efforts in resolving common problems and attaining common objectives.
Maintain files and prepare correspondence, memos and reports.
Work closely with project managers to improve process improvements.