Sr Specialist, Enterprise Servicing

PayPal•Omaha, NE

5d•Hybrid

About The Position

The Braintree Merchant Services Specialist supports merchants by managing relationships, resolving issues, and optimizing account performance. They serve as the main contact for merchant concerns, ensuring timely resolutions and enhanced client experiences. This role focuses on portfolio growth, retention, and operational excellence by assisting with integrations, account configurations, and product support. The specialist identifies new opportunities, collaborates with internal and banking partners, delivers value-added services, analyzes trends, and implements strategies that drive long-term, mutually beneficial partnerships.

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

Develops strategic engagement plans that anticipate client needs and enhance satisfaction.
Facilitates workshops or training sessions to deepen client relationships.
Creates and implements communication strategies that promote clarity and engagement.
Provides coaching to peers on effective communication techniques.
Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues.
Shares knowledge with team members.
Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.