Sr Specialist, Digital Experience

T-Mobile•Bellevue, WA

About The Position

The Sr. Specialist, Digital Experience operates and optimizes enterprise communications and knowledge intranet platforms, with a focus on access, authoring, experience, and usability. The role identifies audience needs and applies continual improvement processes to increase platform effectiveness, satisfaction, and utilization. It owns programs and processes supporting broader organizational goals, including business requirements, content management, feedback collection and analysis, governance, site adoption, user engagement, and UX/UI concepts and evaluation. The role collaborates with cross-functional partners and third-party resources to ensure content, systems, and tools meet audience expectations. It also consults on complex projects involving content initiatives, technical integrations, site performance analysis, user experience, and team workflows and processes. The position requires travel of up to 10% to gather stakeholder feedback in the field or support project launches.

Requirements

At least 2 years of experience in digital product management or similar roles developing and executing experiences and content strategy plans in an agency or corporate environment.
At least 2 years working in a fast-paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency.
Strong cross-functional partnership experience.
Skill in writing and editing website content and in web content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience.
Exceptional technical writing, executive presentation skills, and business acumen.
Strong understanding of the digital space and current standards, with the ability to adapt quickly to new standards for Accessibility, CSS, HTML, JSON, and other web technologies and languages.
Ability to use analytics tools to synthesize insights from large datasets and make informed website content and design improvements.
Strong organizational skills, including anticipating issues and proactively developing and implementing appropriate test, launch, or response plans.
Ability to multitask and deliver results under pressure and tight deadlines.
Excellent problem-solving and analytical skills.
Willingness to travel up to 10% to collect stakeholder feedback in the field and/or support project launches.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree or higher in a related field, or equivalent experience.
Experience developing and leading communications strategy for dynamic organizations that have experienced significant change.
Proficiency authoring and publishing content using HTML or standard content management systems such as AEM or Drupal.
Experience working with backend systems using SQL and other database query tools.

Responsibilities

Conduct user research and usability studies, collaborating with designers, developers, and business teams throughout the process.
Participate in analysis, market research, and validation to identify opportunities for new or existing capabilities and features.
Partner with business owners, scrum teams, and cross-functional stakeholders to scope work, write requirements, design solutions, develop user stories, support feature development, and conduct user acceptance testing.
Partner with IT to manage the roadmap and backlog, ensuring technology deliveries are on time, within budget, and to specification.
Work with stakeholders to identify needed capabilities, potential issues or risks, and solutions.
Monitor and evaluate performance to foster continuous improvement.
Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Annual bonus or periodic sales incentive or bonus for eligible regular, non-temporary employees.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.