Greeley)

First National Bank of Omaha•Omaha, CO

12d•Hybrid

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible!

Requirements

Have obtained a high school diploma or GED as required.
Have a quiet workspace with minimal distractions for remote work.
Maintain a fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
Familiarity with banking software (preferred)
Branch experience a plus
Bilingual in English and Spanish (preferred)

Responsibilities

Handle inbound and outbound calls to address customer inquiries and provide support.
Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about bank products and services, such as loans, credit cards, and savings accounts.
Verify customer identity to ensure security and privacy of account information.
Process service requests like account openings, closures, and changes to account details.
Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Gather customer feedback to improve services and enhance customer satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.