Sr. Credit/Collections Specialist

McKesson•Irving, TX

6d•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Current Need McKesson is seeking a Senior Escalation Specialist, Credit/Collections for its Irving, TX Headquarters. Job Summary The Senior Escalation Specialist will handle complex issues which need to be resolved as second level escalation. Escalation Analyst will be responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions, as well as following up with other departments for information and resolution.

Requirements

Typically requires 5+ years of related experience
5 years’ experience in Accounts Receivables (AR), Credit, Collections, Accounting and/or Reconciliations
Intermediate skills in Excel & Outlook
Effective interaction and communication with customers, business partners and relevant colleagues both verbally and in writing
Understanding of full OTC cycle
Customer and service oriented in resolving process related requirements
Understanding of DSO/DDSO and delinquency targets

Nice To Haves

Knowledge of GetPaid and/or SAP Systems preferred
Customer relationship management skills
Use of good judgment within defined policies and practices
Detail-oriented
Organized with an ability to prioritize work and multi-task
Comfortable working in a fast-paced environment
Team player, collaborative and self-directed
Experience in collections and dispute management process
Ability to train team members
Good communication skills
Analytical decision-making skills

Responsibilities

Act as second level of escalation within the collections process
Analyze customer delinquent account balances
Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes
Contact customers primarily via GetPaid, as well as other relevant systems
Review and release held orders based on assigned delegation of authority and guidelines
Follow-up with various departments to get supporting documents/info
Handle and process inquiries from McKesson virtual team
Reconcile open and closed transactions as necessary
Prepare promissory note documentation
Process or submit adjustments / write-offs based on DOA
Provide billing data (i.e. invoice copies, statements) upon request from customer to facilitate payments