Sr. Specialist, Consumer Disputes

First National Bank•Work at Home - Nebraska, NE

11d•$37,454 - $59,927•Remote

About The Position

The Consumer Disputes role is accountable for processing customer initiated credit bureau disputes received both directly and indirectly. Work with customer communications and in the eOscar system to perform research and resolve/respond to disputes and make any necessary corrections within stated FCRA guidelines. Work with other internal FNBO departments for the same. Use problem solving skills to resolve complaints and provide accurate and consistent information to customers and credit reporting agencies.

Requirements

Ability to work independently to resolve daily issues
Ability to multi-task and prioritize the assigned workload
Strong teamwork and interpersonal skills
Be respectful and professional in all relationships; exercise a willingness to be a resource to colleagues
Maintain PTO volumes within the stated attendance policy
Unrestricted work authorization and not require future sponsorship

Nice To Haves

College Degree or equivalent work experience
Knowledge of applicable work systems – TBS, ACAPS, PUMA, EXL/Conduent, SalesForce, eGain, First Work, etc.
Proficient with Microsoft Suite of Products
Excellent oral and written communication skills
Excellent attention to detail

Responsibilities

Maintain monthly department productivity and accuracy standards, within specified timelines
Complete all required Learning and eOscar compliance and training tasks
Be an active participant in monthly training and coaching session
Provide suggestions to improve processes or procedures to improve customer experience as well as business unit efficiency