CPG Disputes Specialist

Confido•New York, NY

11d•$140,000 - $180,000•Onsite

About The Position

Confido is seeking a CPG Disputes Specialist to manage the deduction and dispute resolution process for their customers. This role is crucial for ensuring customers effectively resolve disputes on the Confido platform. The specialist will work directly with customer data to investigate and resolve disputes, assist new customers with dispute workflow configuration during onboarding, and provide expert insights to the Product team for platform improvement. This position acts as a key liaison between the Implementation, Customer Success, and Product teams.

Requirements

3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role.
Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision.
Strong cross-functional communicator — equally comfortable talking to a customer, an implementation lead, and a product manager.
Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance.
Excited to be in our NYC headquarters 5 days a week.

Nice To Haves

Experience with CPG trade, deductions, or AR systems is a strong plus.

Responsibilities

Partner with the Implementation team during customer onboarding to configure dispute workflows.
Help new customers migrate and clean up historical dispute and deduction data as part of go-live.
Train customer teams on how to manage disputes within the Confido platform.
Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point.
Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs.
Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue.
Surface patterns across customers' disputes to Product — where automation breaks down, where reason codes don't fit reality, where manual work persists.
Help test and validate new dispute-related features before they ship.
Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap.