Sr. Specialist, Alternative Investments

Charles Schwab Inc.•Lockhart, FL

4d•$68,000 - $80,000•Onsite

About The Position

Advisor Services Alternative Investment Services is an escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners. The team educates and partners with clients, prospects, and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, service, and policy. In this role you will join a team of 40-45 representatives who will assist internal and external clients with servicing, understanding, and finding flexible solutions for complex investments through phone calls and electronic channels. You will partner with Advisor Services Sales, Service, Advisor Family Office, Operations and Registered Investment Advisors (RIAs) to understand the diverse needs of high-net-worth advisors and clients, serving as the central point of contact for alternative investments. You will educate clients, prospects, and business partners and resolve issues on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, service, and policy. Provide phone and email-based support to enhance the client experience and promote client retention through service quality and delivery of timely and accurate information.

Requirements

Solid communication skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language.
Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization.
Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management.
Exceptional attention to detail and analytical skills.
Excellent time and resource management skills.

Nice To Haves

Provide outstanding client service with a “one call resolution” mentality while demonstrating empathy and problem-solving skills.
Minimum 5 years’ experience in operations or client service role.
Working experience of Alternative Investments (types, structures, and associated documentation).
The ability to embrace change and innovation.
Bachelor’s degree

Responsibilities

Assist internal and external clients with servicing, understanding, and finding flexible solutions for complex investments through phone calls and electronic channels.
Partner with Advisor Services Sales, Service, Advisor Family Office, Operations and Registered Investment Advisors (RIAs) to understand the diverse needs of high-net-worth advisors and clients, serving as the central point of contact for alternative investments.
Educate clients, prospects, and business partners and resolve issues on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, service, and policy.
Provide phone and email-based support to enhance the client experience and promote client retention through service quality and delivery of timely and accurate information.