Securities Operations Specialist - Alternative Investments

Wells Fargo Bank • Charlotte, NC

8h • Hybrid

About The Position

Wells Fargo is seeking a Securities Operations Specialist as part of Alternative Investments within Wealth and Investment Management Operations. The Alternative Investments team is responsible for processing and servicing a variety of alternative investment products. It serves as a key point of contact for financial advisors, investment strategists, and internal business partners, ensuring transactions are executed accurately, efficiently, and in accordance with established policies and regulatory requirements. The Specialist will have a strong understanding of alternative investment products, client service, and operational processes, with the ability to navigate multiple systems while managing inquiries, escalations, and complex transactions. This individual will actively contribute to process improvements, development initiatives, and help drive operational excellence through risk-focused decision making and adherence to Wells Fargo's risk and control standards.

Requirements

• 2+ years of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 1+ year of Wealth Investment Management Operations experience
• Maintain clear understanding of Alternative Investment Products and process solutions
• Customer service focus with experience handling transactions across multiple systems
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with clients and colleagues
• Strong verbal, written, and interpersonal communication skills
• Knowledge and understanding of Alternative Investment to actively manage issues and escalations
• Ability to be proactive, innovative, and creative in meeting client and enterprise needs
• Ability to make IS/FA calls and actively participate in the process development
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to follow policies, procedures, and regulations
• High motivation with ability to successfully meet team objectives while maintaining individual performance
• Continued process improvement and product knowledge
• Adherence to Wells Fargo risk management culture

Responsibilities

• Participate in low to moderately complex lifecycle support initiatives and identify opportunity for process improvements within Securities Operations
• Review and analyze basic or tactical functional operational tasks or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment related to low-to-medium risk deliverables
• Present recommendations for resolving low to moderately complex situations related to a full process within a trade environment while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
• Develop expertise in the following operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
• Resolve low to moderately complex escalated issues within the scope of responsibility in Security Operations
• Research low to moderately complex business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
• Exercise independent judgment in understanding trade settlement workflow controls to minimalize the effects of operational breakdowns
• Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work
• Contribute and may lead implementation of projects, new or revised processes, and procedures that require coordination among operation teams and perform analysis for initiatives that support business strategies making decisions on matters with financial impact and risk

Benefits

• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed