Sr. Specialist Account Compliance

Under Armour•Baltimore, MD

5d•$75,000 - $100,000•Hybrid

About The Position

The Sr. Specialist Account Compliance works cross-functionally across Customer Financial Services, Sales, FP&A, Account Services, Distribution, Product, Sourcing, Development, Global Label & Packaging, Legal, and other teams to communicate and execute account compliance requirements and reduce or eliminate chargebacks. The role independently analyzes value-added service (VAS) setup, distribution house (DH) and supply chain processes, chargeback trends, and historical data to identify cost-saving opportunities and meet annual compliance savings targets. The specialist manages quarterly compliance analyses and business reviews for strategic accounts, presenting chargeback details and account profitability to relevant teams. The role also supports new-account onboarding and reviews updates for existing accounts, including account setup and negotiation of operational processes and VAS. This position is hybrid, with four days per week in the Baltimore office, and includes travel to distribution houses, third-party logistics providers, account distribution centers, and industry conferences.

Requirements

Bachelor’s degree.
1–3 years of relevant business experience in account compliance, supply chain, account services, or distribution.
Critical-thinking and problem-solving skills, including the ability to identify root causes of complex issues.
Exceptional presentation skills.
Strong communication skills, including the ability to summarize and present data to audiences at all levels.
Proficiency in Microsoft Office Suite and advanced Excel skills.
Ability to investigate and research policies and procedures with a compliance-driven approach.
Ability to make data-driven decisions.
Must reside within commuting distance of the Baltimore office.
Ability to travel to Under Armour distribution houses and third-party logistics providers, account distribution centers, and industry conferences.

Nice To Haves

Knowledge of an enterprise management system such as SAP or Oracle.
Experience working in a large, complex environment with multiple priorities.

Responsibilities

Implement account-compliance policies and initiatives across the Americas, including VAS standards, account onboarding, chargeback policies and processes, chargeback resolution, and deductions.
Identify gaps in account-compliance processes, policies, and organizational structure, and develop strategies to establish standards across the Americas.
Present quarterly business reviews for strategic accounts to Sales, Account Services, FP&A, Claims, and Chargebacks teams.
Engage strategic accounts to identify opportunities to improve supply-chain speed and efficiency and reduce chargebacks.
Analyze strategic accounts’ monthly supply-chain scorecards, chargeback notifications, and account HR cases; identify opportunities and drive changes within Under Armour’s supply chain.
Serve as the account-compliance subject matter expert across the Americas while working with cross-functional teams.
Manage and maintain account compliance savings targets by account and reason.
Review VAS and monitor sales orders and vendor purchase orders to ensure distribution houses and factories follow account requirements.
Document and execute direct-ship chargebacks to vendors using Pivot88 when factories do not meet account requirements.
Establish recurring calls with strategic customers and manage agendas and action items.
Review, research, and dispute account notifications using FMS, WM, SNC, Pivot88, and Tableau.
Make customer pain points visible, develop action plans, and track them to support customer satisfaction.
Manage onboarding for new and existing customers.
Negotiate waivers and reduced chargeback fees with customers.
Ensure comprehensive reporting is available for customer chargeback data and VAS reviews.
May provide guidance, coaching, and training to other teammates in the job area.
May manage projects that involve delegating work and reviewing others’ work products.