Sr. Solutions Director - Collaboration (Req#1259)

ePlus Technology, inc.

About The Position

At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. As the Sr. Solutions Director for our Collaboration practice, you will be responsible for setting the strategy and go-to-market plans for current and emerging collaboration and modern workforce productivity solutions. Your role will involve building and implementing a Collaboration strategy that aligns with our business goals, maintains our competitive edge, and delivers innovative, frictionless experiences to our clients. You will collaborate with national delivery teams to refine and differentiate our advanced solutions, such as Cloud Calling, Meetings, Contact Centers, UCaaS, and Workplace Transformation. From strategy to fulfillment to professional and managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Requirements

Previous success managing a profit and loss for a line of business
Previous success developing partnerships between different, independent entities
Previous success in sales and relationship-building roles
Previous success in managing and delivering IT projects, on time and on budget
Proven success selling solutions at the CXO and VP level
Knowledge and experience selling Collaboration products and services
Experience with migration of on-premises solutions to modern cloud platforms
AI-driven productivity technologies such as AI meeting assistants
Understanding of workflow automation and integration with applications such as ServiceNow and SalesForce
Experience building customer success programs to ensure adoption of new features
Familiarity with consumption-based cost models
Strong organization skills, presentation skills and acute attention-to-detail
Strong oral and written communication skills
Excellent interpersonal relationship skills
Ability to work independently in a fast-paced, challenging work environment
Ability to adapt and learn new technologies, products, and processes in a short timeframe
Ability to exercise good judgment in determining appropriate course of action
Bachelor’s degree or equivalent experience
10 years of progressively successful career progression within an IT related industry
Minimum 5 years of experience in Collaboration solutions
Minimum 5 years of experience with practice / business development leadership

Nice To Haves

advanced degree preferred
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the wellbeing of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Responsibilities

Define and refine the strategy of the ePlus Collaboration practice
Define key metrics for measuring success of the practice
Identify emerging Collaboration trends and technologies, such as AI-driven meeting insights and integrated workflow automation
Identify and develop a partner ecosystem (Cisco, Microsoft, Zoom, etc.) to support services growth
Solicit feedback from customers, partners, analysts and our field organization
Assess market requirements and market demand to define compelling service and business impacting solutions
Prepare and package Collaboration solutions for sales and delivery
Create sales tools and materials such as use cases, proposal templates, and ROI calculators
Develop “Why ePlus for Collaboration” presentations for customers and partners
Support the field by creating assessment and workshop offerings for ePlus Collaboration solutions
Collaborate with Sales, Pre-Sales, and Delivery leadership to develop new Collaboration solutions
Work with regions and business development teams to drive sales campaigns focused on legacy migrations and modernization
Develop ideas to improve Collaboration services and solutions penetration rate
Develop plans to enable Collaboration training across the company
Collaborate with marketing to identify market segments, positioning and competitors
Collaborate to create value proposition and go-to market strategy
Assess market requirements and market demand
Define compelling service and business impacting solutions offerings
Collaborate and align with strategy team and leadership supporting AI, cloud, data center, networking, collaboration, and the services organization to empower a “Collaboration everywhere” approach
Identify strategic and tactical OEM and services partnerships
Coach and mentor Client Collaboration Principal team to develop and mature abilities in alignment with career path goals, strategic initiatives, and focus for the region
Identify, evaluate, and execute on optimization and expansion of ePlus Collaboration solutions
Proactively work with business team leaders to achieve Collaboration sales targets
Develop incentive programs for the field to drive adoption of new offerings
Evaluate emerging Collaboration market trends and directions to accelerate solution adoption
Build credibility by establishing ePlus as an authority on Collaboration solutions
Expand industry awareness through multiple forms of media
Align with marketing to create content (Presentations, Infographics, Videos, Blogs)