Sr Solutions Architect (Req# 1257)

ePlus Technology, inc. • Manchester, NH

2d

About The Position

As a Senior Solutions Architect (Collaboration), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there. The Senior Solutions Architect (Collaboration) provides senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing.

Requirements

• Professional demeanor with persistent customer service focus
• Excellent communication and presentation skills, both written and verbal
• Skill with consultative sales methods -- able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity
• Ability to manage multiple priorities with numerous daily demands for your time
• IP networking, especially QoS
• Security fundamentals
• Modern application architectures
• Major operating system families – Windows, Linux or Unix
• Host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM
• Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform
• VOIP Calling, Collaboration/Meetings and Telepresence
• Microsoft Teams Calling including Teams PBX, Calling Plan, Direct Routing via third-party UCaaS and CUCM integrations, Hosted Direct Routing and Operator Connect
• Cisco Webex Calling Multi-Tenant and Dedicated Instance
• Cisco Calling and Contact Center licensing EA’s and Subscriptions
• CUBE and or Session Border Controller (SBC)
• Cisco Premise-based Unified Collaboration Solutions
• Contact Center Solutions(Cloud and On-Prem)
• e911 solutions
• Audio Visual/Video Conferencing
• Zoom Phone, Zoom Meetings, Zoom Rooms including Zoom licensing
• Bachelor’s degree in related technology and 5+ years of experience providing pre-sales engineering support designing complex Collaboration solutions
• Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.

Responsibilities

• Meeting with customers to assess business needs and solution requirements
• Explanation of solution architectures via whiteboarding, presentations and client interaction
• Creation of complex product solution configurations and associated Bills of Materials (BOMs)
• Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)
• Involvement with professional services projects and managed service onboarding processes
• Assisting with customer satisfaction issues, technical problems and case escalation as needed
• Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary
• Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends
• Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements
• Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed

Benefits

• 401(k) eligibility
• employee stock purchase program
• various paid time off benefits, such as vacation, sick time, and personal leave
• medical
• financial

What This Job Offers

• Job Type: Full-time
• Career Level: Senior