Sr. Solutions Architect
About The Position
LogicMonitor is seeking a Sr. Solutions Architect (SA) to join their Professional Services team. This role is crucial in helping customers adopt and extend the LogicMonitor platform. The SA will be responsible for scoping, designing, and deploying technical solutions for LogicMonitor's customers, working closely with both pre-sales and post-sales teams. As a product expert, the SA will creatively solve business problems using LogicMonitor's IT monitoring platform, focusing on the company's largest and most strategic customers. The company emphasizes a culture of trust, customer obsession, agility, and continuous improvement, fostering performance and recognition to enable employees to do their best work. This role is open to candidates based in or near Austin, TX, with the office located in downtown Austin.
Requirements
- 4+ years experience in architecting, engineering, administering and/or supporting one or more domains of IT infrastructure: Windows/Linux server, networking, security, storage, virtualization, cloud
- 3+ years experience in customer-facing, professional services or consulting role
- Experience in one or more programming language: Python, PowerShell, Java or Groovy
- Experience with REST or SOAP APIs: HTTP, JSON, XML, regular expressions
- Experience in a customer-facing, professional services or consulting role
- Willingness to travel (10-20%)
- Authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Responsibilities
- Regularly interact with LogicMonitor prospects and customers to scope custom implementations, integrations and solutions
- Assess feasibility and approach for monitoring use cases and integration opportunities
- Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences
- Explore and research new technologies to integrate and monitor with LogicMonitor
- Build estimates for services proposals, including hours effort, timeframe and pricing
- Work with Sales and CS to develop detailed Statements of Work (SOWs)
- Work collaboratively with the Solutions Architecture team to peer review services proposals
- Regularly perform post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
- Work collaboratively with the Project Management and Solutions Engineering teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary)
- Assist Solutions Engineers with deployment of tasks and solutions during PS engagements
- Assist and inform internal initiatives to expand, improve or optimize pre-packaged Professional Services and standard operation procedures (SOPs)
- Regularly stay informed on product updates and consult other SAs on services approach for new LogicMonitor platform features and enhancements
- Regularly evaluate, create or maintain methods for automating and enhancing services delivery: new internal tool discovery, developing reusable solution prototypes/templates, enhancing Python/PowerShell/Groovy automation script repositories
- Periodically present advanced LogicMonitor use cases, scenarios and prototypes to technical peers
- Periodically contribute to internal and external training, webinars
- Coach and mentor newer SAs
Benefits
- Comprehensive health, dental and vision coverage
- Generous parental leave policies
- Access to our Employee Assistance Program
- Various Wellness programs
- 401K with company matching
- Lifestyle Spending Account
- Unlimited vacation policy
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
