Sr. Solution Architect

ServiceNow

About The Position

ServiceNow is seeking an Enterprise Architect for its post-sales Enterprise Architecture Team. The team builds credibility and trust with technical leaders at large customers by developing cross-functional strategies and solutions. The architect will bring technical expertise, real-world experience, executive engagement skills, and an inspirational mindset to help customers understand the ServiceNow platform-of-platforms vision and realize value from complex solutions. The role involves working with customers, partners, and ServiceNow teams to create and communicate high-level architectures and strategies, including to CIO- and CTO-level audiences. The architect will explain the benefits of ServiceNow’s unified cloud platform, user interface, code base, and data model, and lead or participate in workshops, best-practice overviews, and educational sessions for customers and partners. The position requires understanding customers’ business strategies and technology landscapes and connecting them to solutions that deliver organizational value.

Requirements

At least 15 years of proven success influencing senior technology leaders to drive change in a pre-sales, customer-focused, or delivery-focused role.
Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving.
Ability to build business relationships and simplify complex concepts into compelling customer proposals.
Results orientation, innovative thinking, and excellent problem-solving skills.
Ability to understand and prioritize work, make strategic investments of time and energy, and work hands-on alongside customers, colleagues, and partners.
Experience successfully leading diverse teams toward challenging goals and using organizational networks to get things done.
A track record of using Human Centered Design techniques to explore customers’ current situations and establish a vision for the future.
Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms.
A proven track record in Enterprise Architecture or Application Architecture, with experience in pre-sales at a software vendor, a large enterprise, or a professional services environment.
Familiarity with Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, or TMForum.
Understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.
Experience and understanding across multiple technical domains, such as applications, data, DevOps, AI/ML, integration, big data, mobility, and analytics.
Curiosity about current and emerging technologies and a passion for developing innovative solutions.
Experience presenting architecture concepts, designs, and goals to technology leaders and partners.

Responsibilities

Engage customer executives to identify pain points and opportunities to deliver value, then translate them into ServiceNow solutions.
Help customers, colleagues, and partners understand the Now platform and future-of-work opportunities.
Lead architecture and design engagements that demonstrate how ServiceNow can meet strategic customer needs, including IT transformation, digital products and services, platform as a service, enterprise service management, and industry-specific solutions.
Understand customer business strategies and explain how ServiceNow can enable value while integrating with current and future technology landscapes.
Understand and communicate ServiceNow and platform-of-platforms architecture at different levels.
Use architecture development methods, modeling approaches, and architecture patterns for integration.
Engage with Enterprise Architects, Domain Architects, Directors, VPs, and CXOs, and maintain relationships throughout the customer journey.
Provide thought leadership and collaborate with internal ServiceNow business units.
Identify, lead, and contribute to best practices, white papers, workshops, and related materials.