Sr Software Technical Product Manager - Arrays

Illumina•San Diego, CA

13d•Hybrid

About The Position

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. The Senior Array Software Technical Product Manager is a market-facing, commercially focused technical product leader responsible for the product strategy, roadmap, and commercial success of Illumina's array software portfolio — DRAGEN Array, DesignStudio, and legacy array informatics tools. This role sits at the intersection of Product, Engineering, Sales, and Customers, ensuring that our array software products resonate with enterprise life sciences customers and drive measurable business impact. The ideal candidate brings experience in life sciences software or genomics, strong exposure to enterprise customers, and a proven ability to translate customer and market insights into detailed product requirements and go-to-market execution.

Requirements

Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
Strong analytical skills required
Strong verbal and written communication skills required
Ability to present complex ideas and information clearly and succinctly in a group setting
Demonstrated knowledge and experience in requirements gathering, development & scrum product owner role
Knowledge of the full software development life cycle
Knowledge of genotyping, microarray technology, and array-based analysis workflows preferred
Knowledge of genomics analysis software and pipeline creation
Demonstrated ability to manage multiple projects in a complex fast-paced environment
Knowledge of user experience design in developing software solutions with exceptional usability
Experience with variant calling, imputation, polygenic risk scoring, or pharmacogenomics analysis is a plus
Prior programming experience a plus
Knowledge of data engineering/data networks is a plus
Experience working in an ISO:13485 or FDA regulated (QSR) environment is a plus

Responsibilities

Product Strategy & Roadmap Ownership Own the end-to-end product roadmap for DRAGEN Array, DesignStudio, and legacy array software
Define product requirements based on customer needs, competitive landscape, and business objectives
Prioritize features and capabilities in collaboration with engineering, balancing customer value against development cost and timeline
Drive product lifecycle decisions — launch, iteration, deprecation, and end-of-life planning
Partner with Engineering to ensure roadmap decisions align with commercial impact and market readiness
Market & Customer Leadership Act as the voice of array software customers, representing customer needs, workflows, and buying drivers
Lead Voice of Customer (VoC) efforts including customer interviews, field engagement, advisory boards, and win/loss analysis
Develop and maintain customer personas, buyer profiles, and use-case narratives across array segments (e.g., genotyping, pharmacogenomics, polygenic risk scoring, biobank)
Partner closely with Sales, Customer Success, and Field Marketing to identify commercial gaps, expansion opportunities, and adoption barriers
Positioning, Messaging & Differentiation Own product positioning, value propositions, and messaging for the array software portfolio
Translate complex technical capabilities into clear, compelling, customer-centric narratives tailored for enterprise buyers and decision makers
Lead competitive analysis and market intelligence efforts across the array informatics landscape; identify actionable differentiation and competitive response strategies
Influence product strategy by clearly articulating market problems, unmet needs, and commercial opportunities
Go-to-Market Strategy & Execution Define and drive go-to-market strategies for new array software launches, major releases, and platform capabilities
Enable Sales and Customer Success through sales plays, enablement materials, demos, pricing/packaging input, and objection handling
Support enterprise deals including customer briefings, RFPs, technical/commercial narratives, and executive presentations
Drive adoption metrics — monitor usage, identify barriers to adoption, and execute programs to increase customer engagement
Cross-Functional Coordination Connect the Arrays business unit and array workflows to all relevant software tools across the SWI portfolio — including Orchestration, Cloud Platform, Multiomics, Oncology Interpretation, and Genetic Disease Interpretation — ensuring array customers benefit from the full breadth of Illumina's software capabilities
Coordinate with regulatory/quality on compliance requirements for clinical array applications
Align with other software TPMs on shared platform capabilities, infrastructure dependencies, and portfolio-level strategy