ERP Implementation Specialist

iRely Career Site•Irving, TX

12h•Hybrid

About The Position

iRely is seeking a Sr. Software Implementation Specialist to join their Professional Services team, focusing on ERP software implementation in the US. This role involves supporting the implementation and deployment of software solutions within the Agriculture, Oil & Gas, and Retail domain groups. The position offers a clear career path with opportunities for advancement to Project Manager and Director roles. As a trusted advisor, the specialist will ensure seamless integration, configuration, and adoption of the software to meet customer needs, guiding clients through implementation requirements and aligning expectations. The role requires a blend of technical proficiency, functional expertise, and customer-facing skills, with occasional travel to client sites.

Requirements

Bachelor’s degree or equivalent years’ work experience
Strong understanding of accounting principles and GL
Experienced working with JIRA, Excel
Minimum of 2 years of experience with ERP based software product implementations from sales handoff to go-live, including integration and training.
Strong organizational and problem-solving skills.
Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
Able to travel 20% in US

Responsibilities

Lead requirements-gathering sessions to understand customer needs and business processes.
Support Implementation from Sales handover to go-live.
Provide top-notch customer service to large and strategic customers.
Support customers through User Acceptance Testing (UAT), training, and go-live activities.
Deliver training sessions for both trainers and end users, ensuring successful software adoption.
Interface with customers at all levels.
Participate in customer meetings and sales events.
Provide customer training.
Configure and build the iRely Store Suite to align with customer requirements.
Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
Provide on-site and remote support during escalations, go-live, and post-go-live phases.
Follow established implementation standards set by the Professional Services Organization.
Assess and resolve complex project challenges, focusing on quality-driven solutions.