Sr Software Engineer
About The Position
The Senior Software Engineer – POS serves as a technical anchor for Williams-Sonoma’s in-store POS ecosystem, with a primary focus on the NCR Advanced Store platform. This role combines deep technical expertise with hands-on ownership of store systems, payment integrations, and hardware devices. The position plays a critical role in supporting production systems, enabling quarterly releases, and driving continuous improvements through automation and modern engineering practices. This role enables reliable store operations and seamless customer transactions, strengthens integration between POS, payments, and store systems, improves engineering efficiency through automation and tooling, and supports scalable and future-ready retail technology platforms. The engineer will also act as a key liaison with NCR to deliver and enhance POS capabilities.
Requirements
- 5+ years of relevant work experience.
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent work experience.
- Strong experience with retail POS systems, preferably NCR Advanced Store.
- Hands-on expertise with store hardware devices and configurations.
- Experience with Verifone pin pads and SCA software.
- Proven ability to work with external vendors (NCR).
- Strong experience in production support and incident management.
- Experience with test automation (Mabl preferred).
- Familiarity with AI-assisted development tools (e.g., Copilot).
- Solid understanding of retail store systems, payments, and loyalty integrations.
- Ability to lead technical initiatives and collaborate across teams.
- This role requires being onsite in the San Francisco office Monday through Thursday.
Responsibilities
- Lead the design, configuration, and support of NCR Advanced Store POS solutions.
- Own installation, upgrade, and configuration of POS client applications across environments.
- Maintain POS lab environments, ensuring alignment with production systems for testing and validation.
- Support quarterly releases, including environment setup, hardware readiness, and validation.
- Configure and support store hardware devices including registers, scanners, and handhelds.
- Install, configure, and troubleshoot Verifone pin pads, including SCA software and payment flows.
- Act as a primary liaison with NCR, coordinating development, enhancements, and issue resolution.
- Lead production support, including triage, root cause analysis, and resolution of POS-related issues.
- Develop and maintain automated test coverage using Mabl.
- Leverage AI tools such as GitHub Copilot to improve development efficiency.
- Support WSI loyalty systems, including account lookup and PLCC credit application flows.
- Collaborate with cross-functional teams to deliver end-to-end store system solutions.
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
