Sr. Software Engineer (ServiceNow)

Applied Network Solutions Inc•Chantilly, VA

21d•Onsite

About The Position

ANS is seeking a Sr. Software Engineer (Service Now) to join our team in Chantilly, VA. The role involves planning, analyzing, designing, developing, testing, securing, integrating, implementing, operating, and maintaining custom solutions delivered by ANS. The engineer will provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers. Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2 is required. The position requires leading team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, collaborating with database developers on MariaDB requirements. The role also involves leading teams in utilizing Agile, Scrum, and SDLC methodologies, coordinating with Project Managers and Technical Leads, directing integration efforts with Cisco NSO, GOTS, and other enterprise tools, and overseeing the creation and maintenance of technical documentation. The engineer will monitor team efforts to maintain IT system and application performance/availability, lead teams in hardening and securing systems, support Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and guide the automation and orchestration of ServiceNow deployment activities. Additionally, the role includes managing troubleshooting, diagnosis, and resolution of complex system and service issues, directing system performance analysis and tuning, leading engineering projects through the Systems Development Life Cycle (SDLC), and overseeing the delivery of well-developed and engineered solutions as deployable packages. Additional duties as assigned will support evolving business and technical requirements.

Requirements

TS SCI Poly
16 years of experience that can be a combination of work history and education (doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associate’s and 14 years, or HS and 16 years).
Must meet Information Assurance Technical (IAT) Level 2 certification requirements.
At least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
Certification: ServiceNow Certified System Administrator.
At least one other advanced ServiceNow certification.
Team Leadership experience.
Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow SDLC.
Experience with at least one of (Agile, Scrum, SDLC).
Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
Excellent client-facing and internal communication skills.
Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
Skilled in working within a team environment within a professional office setting.
Skilled in the ability to focus study and research to rapidly solve specific problems.
Excellent and clear written documentation skills.
Excellent self-study to achieve advanced training as required by the team and the program.
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
Excellent verbal communication skills.
Working knowledge of Service Now or other ITSM.
Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
Experience innovating in a collaborative environment.
Advanced system architecture, design, and integration.
Experience with databases. Ideally including MariaDB.
Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.

Nice To Haves

CompTIA Security+ or equivalent will meet the minimum requirement for the role.
ISC^2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role.

Responsibilities

Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.