Software Engineer III (ServiceNow)

MISO•Carmel, IN

15h•Onsite

About The Position

Join MISO as a Software Engineer III (ServiceNow) and help shape the future of our enterprise service management platform. At MISO, we’re on a mission to optimize and elevate our service management capabilities. As a Software Engineer III (ServiceNow) you’ll play a key role in working on technical development efforts within the platform team. You will help build and improve important tools in ServiceNow that support the technology used to manage the power grid. This job involves creating and updating ServiceNow features, connecting it with other systems, and working through the full process of developing software, from understanding needs, to designing, building, testing, and supporting the final product.

Requirements

Bachelor’s degree in Computer Science, IT, or a related field (required)
At least five years of development experience
Strong Agile skills within a structured governance environment
Hands-on ServiceNow development experience, including ITSM/ITOM/ITAM/CMDB, JavaScript (Business Rules, Script Includes, Client Scripts), Flow Designer, and automated testing (ATF)
Experience integrating ServiceNow with third â€‘ party systems using REST APIs, Integration Hub, and other modern integration methods
Background working in environments with governance, risk, and compliance requirements

Nice To Haves

Familiarity with the Common Service Data Model, Virtual Agent, Otto, and container technologies like Docker/Kubernetes
Certifications such as ServiceNow CSA, CAD, and ITIL v4 Foundation
NERC CIP experience is a plus

Responsibilities

Design and build ServiceNow applications to support ITSM, ITOM, ITAM, CMDB, Security Operations, Customer Service Management, and new platform capabilities while ensuring high performance and reliability.
Write, test, debug, document, and support ServiceNow features using JavaScript, Glide APIs, and Flow Designer to meet business and compliance needs.
Create and maintain integrations between ServiceNow and third â€‘ party systems using REST APIs, Integration Hub, and other integration tools.
Leverage ServiceNow AI capabilities, including Virtual Agent and Otto, to automate workflows and processes to improve operational efficiency and simplify operations.
Ensure data integrity and security within ServiceNow by applying validation, access controls, best practices, and architectural standards.
Use AI â€‘ driven engineering practices to improve software delivery and stay current with emerging techniques.
Collaborate in an Agile environment with architects, product owners, engineers, and business partners; support quality through automated testing and peer reviews; mentor junior engineers; solution design reviews; and monitor production applications to resolve issues.